ServiceNow Platform Administrator

We are seeking an experienced Service Now Platform Administrator to support the administration, enhancement, and ongoing operation of an enterprise Service Now environment. This role will be responsible for Public Sector Digital Services (PSDS), HR Service Delivery (HRSD), Employee Center administration, workflow automation, platform governance, and day-to-day platform management activities.

The ideal candidate will work closely with business and technical stakeholders to deliver scalable solutions, improve service delivery processes, and support operational excellence. Experience with Public Sector Digital Services (PSDS) is required.

• Administer and maintain the Service Now platform.
• Support Public Sector Digital Services (PSDS) and HR Service Delivery (HRSD) capabilities.
• Support and enhance Employee Center and employee-facing service experiences.
• Design, develop, and support workflow automation solutions.
• Manage platform configuration, access controls, roles, groups, and user administration.
• Troubleshoot production issues and support platform maintenance activities.
• Support platform upgrades, testing, deployments, and continuous improvement initiatives.
• Assist with governance, documentation, and Service Now best practices.

• 5+ years of Service Now administration experience.
• Experience with Public Sector Digital Services (PSDS).
• Experience with HR Service Delivery (HRSD).
• Experience supporting Employee Center or employee self-service capabilities.
• Experience with workflow automation, including Flow Designer.
• Strong troubleshooting, production support, maintenance, and platform configuration experience.
• Experience managing user access, roles, groups, and platform security.
• Ability to work effectively with business and technical stakeholders.

• Service Now Certified System Administrator (CSA) or equivalent Service Now certifications.
• Experience with Employee Center Pro.
• Experience supporting government or public-sector organizations.
• Experience with Service Now integrations, Integration Hub, REST/SOAP services, and connected enterprise platforms.
• Service Now development experience using Business Rules, Client Scripts, UI Policies, and related platform capabilities.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts.

With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career…