Assistant Service Manager Job Anchorage area,Alaska USA,Maintenance/Cleaning

Job Title:

Assistant Service Manager Department:
Service

Reports to:

Service Manager Benefits

Compensation:
Salary DOE
401(k) matching and profit sharing
Dental insurance
Heath savings account
Health insurance
Paid time off
Vision insurance

Summary

The Assistant Service Manager manages overall workflow of the shop, assists technicians and customers when needed, and promotes safe work practices in a fast-paced environment.

Essential Functions

Provide safe and clean working environment for technicians

Provide training outline to trainer and service manager for techs

Provide safety training to technicians

Provide support to technicians in the field as needed

Line out techs on jobs

Coordinate jobs for technicians

Provide technical assistance over the phone with customers

Create parts requisitions for jobs

Communicate with manufactures on issues and technical support

Travel as needed to other branches to assist

Sign off on all work orders

Update backlog

Create quotes for customers and other branches

Promote efficiency in the shop

Core Competencies

Able to assist all levels of mechanics from entry level to seasoned

Patience and ability to work under pressure

Uses good judgement and critical thinking skills

Well organized

Excellent customer service

Ability to work independently

Able to attend factory training

Education and Experience

High School Diploma

Two years’ administrative experience

Strong mechanical background, 5-10 years’ experience as a heavy equipment mechanic or heavy equipment dealer preferred

Management training and/or experience preferred

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This is largely a sedentary role, requiring use of typical office equipment such as a computer, laptop and cell phone. Most work is completed in an office environment.

The employee will be required to stand, walk, bend and will occasionally lift up to 50 lbs.

Job Type: Full Time, Exempt

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.