NMS Camps - Operations Manager Apprentice

Job Description

The NMS Shareholder Apprentice Program is designed to provide motivated Shareholder candidates the unique opportunity to receive on-the-job training within the Anchorage-based camp services division for a period of 24 months, and upon successful completion of the program will be prepared to step into regular full-time employment as a fully qualified operations manager.

This position will provide field or regional oversight, coordination, and supervision of personnel involved in providing food, cleaning and maintenance services to clients on multiple contracts. This position will be responsible for providing management support as described in the essential duties and responsibilities. The apprentice will learn how to perform all of the essential duties of the Operations Manager, listed below, and any other duties as assigned.

This is an in-office position. The posting will remain open until filled, and qualified shareholder candidates will be contacted for interviews as they are identified.

Contract Management

Under the supervision of the Vice President, the Apprentice will

• Be knowledgeable of the terms and conditions, deliverables, and services of the managed contracts
• Understand the scope of work for delivery and manage accordingly
• Develop standard operating procedures for contracts under their management
• Perform client reporting as outlined in the contract
• Cultivate positive relationships with contract representatives
• Effectively manage client expectations, conducting annual expectation & quarterly KPI meetings

People Management

Training

• Plan, schedule and conduct specific training as needed or directed
• Review training reports and ensure proper documentation practices are followed at assigned contracts.
• Perform all necessary recordkeeping in the LMS to keep training records accurate and up to date
• Maintain a minimum of 95% compliance across managed units, communicating with site leadership and direct reports on training status.
• Ensure direct reports understand the work procedures and other standard operating procedures for their sites.

Hiring

• Work closely with the recruiting team, reviewing job descriptions, screening and interviewing candidates and making final hiring decisions, using the HR iCIMS dashboard.
• Complete HR hiring manager survey
• Communicate closely with selected candidates to facilitate a smooth onboarding process, including LMS access, first day expectations, issuing uniform and other equipment as necessary.
• Ensure new hires are given an orientation and site-specific EAP training.
• Ensure new hires receive and complete the 90-day survey and distribute recognition stickers for the milestone.

Performance Management

• Clearly communicate all performance expectations and evaluative/measurements of success to the employees.
• Coach underperforming employees using corrective actions to identify the source of underperformance and create a plan to equip them for success.
• Engage in NMS’ progressive disciplinary process as needed for previously coached and consistently underperforming employees, or as warranted by violations of company policy.
• Conduct annual reviews of performance, giving constructive feedback to the employee
• Conduct annual compensation reviews, as outlined in the contract.
• Facilitate career development conversations, identifying high potential employees

Staffing

• Ensure managed contracts have adequate staffing levels and shift coverage, creating staffing schedules and communicating assignments as needed.
• Manage payroll functions for managed units, reviewing and approving time cards and leave requests accurately and timely

Work Environment

• Ensure work environment adheres to all safety standards
• Report all safety incidents through the SMS in a timely and through manner
• Cultivate a positive work environment through consistent application of NMS’ core values
• Foster an open environment, soliciting employee feedback

Financial Management

Asset Management

• Manage any fleet vehicles at assigned contracts, ensuring accurate and timely recording keeping in the SMS
• Follow company procedure in procuring or disposing of company vehicles
• Ensure proper maintenance and recordkeeping for all assigned…