Director, Hotel Operations, Alaska Collection

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

• Strategic
  
  Collaboration:
  
  Partner with the VP, Director of Health, Safety & Environment (HSE), and the Director of Maintenance & Engineering on developing and executing strategies, business plans, and goals for the Alaska Collection.
• Operational Leadership:
  Lead the operations managers across lodgings, attractions, and other ancillary businesses to achieve key performance indicators, including financial goals, guest satisfaction, employee engagement, and community involvement. Promote and lead a safety-first culture in all areas of operations.
• Team Empowerment:
  Provide leadership and coaching that fosters a solution-driven, continuously improving team culture.
• Talent Development:
  Collaborate with People & Culture (P&C) to meet staffing objectives, improve employee retention, and cultivate internal talent.
• Hands-On Leadership:
  Engage directly with details, processes, and procedures to identify issues, implement solutions, and drive operational improvements.
• Guest Experience Transformation:
  Oversee and guide efforts to enhance and transform the guest experience.
• Tourism Relationship Building:
  Develop and maintain strong relationships within the Alaska tourism industry to support the state as a premier destination.
• Operational Oversight:
  Regularly conduct walk-throughs of lodging, restaurant, and attraction facilities to inspire and lead on-the-ground leadership.
• Asset Management:
  Partner with the Director of Engineering & Maintenance to advance the management and improvement of physical assets.
• Accountability & Controls:
  Implement controls to ensure accountability, identify risks, and seize opportunities within operations.
• Financial Reporting:
  Provide regular reports on financial performance, including month-end results, future expense forecasts, and contributions to annual budget development.
• Communication with Leadership:
  Report business needs, operational challenges, and proposed solutions to the VP of Alaska weekly.

• 10+ Years in Hospitality, Lodging, and Travel:
  Extensive experience in the hospitality industry with a track record of success in managing and improving lodging, restaurant, and attraction operations.
• Proven Leadership:
  Demonstrated leadership experience in world-class, market-leading hotels, with a focus on building and leading high-performing teams.
• Operational Excellence:
  Experience with best-in-class operating systems, training programs, and the management of large, complex hotel properties.
• Financial Acumen:
  Expertise in managing annual budgets, P&L statements, and capital budget requests, with a strong ability to forecast and manage financial performance.
• Guest Satisfaction:
  Proficiency with guest satisfaction platforms (e.g., Revinate, Trip Advisor) and the ability to analyze feedback, build actionable plans, and respond to concerns professionally.
• Experience in Remote or Challenging Environments:
  Understanding the unique challenges of operating in remote or seasonally dependent locations, particularly in Alaska or similar regions.
• Community Engagement:
  Proven ability to engage with local communities and build strong, positive relationships that benefit both the business and the surrounding area.
• Sustainability Practices:
  Familiarity with or experience in implementing sustainability initiatives, particularly those that align with the environmental and cultural sensitivities of Alaska.
• Crisis Management:
  Experience in handling crisis situations, including natural disasters, public relations issues, and operational emergencies, with a calm and effective approach.
• Regulatory Knowledge:
  Understanding of relevant local, state, and federal regulations, particularly those affecting the hospitality industry in Alaska, such as land use, environmental protections, and labor laws
• Physical Requirements:
  
  Ability to walk, lift with assistance, stand, and reach are all daily requirements, with variable weather conditions across all seasons.
• Strategic Thinker:
  Ability to see the big picture and make decisions that align with both short-term goals and long-term strategic objectives.
• Passion for Alaska:
  Deep commitment to the state of Alaska and its communities, with a genuine interest in contributing to their growth and sustainability.
• Effective Communicator:
  Strong communication skills, capable of articulating ideas clearly and listening to others  perspectives.
• Pragmatic…