Director, Hotel Operations, Alaska Collection

Director, Hotel Operations, Alaska Collection page is loaded## Director, Hotel Operations, Alaska Collection locations:
USA, AK, Anchorage, Alaska Collection Support Offices time type:
Full time posted on:
Posted Todayjob requisition :
JR101187

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

The Director of Operations for Pursuit’s Alaska Collection is a key member of a collaborative and entrepreneurial senior management team. Reporting directly to the Vice President and General Manager for the Alaska Collection, the Director of Operations is responsible for the onsite leadership and advancement of our lodging, restaurants, and attractions. This role plays a pivotal part in transforming guest hospitality, enhancing employee engagement, and driving daily operations, financial performance, and community involvement.

** ROLE & RESPONSIBILITIES**
* ** Strategic

Collaboration:

** Partner with the VP, Director of Health, Safety & Environment (HSE), and the Director of Maintenance & Engineering on developing and executing strategies, business plans, and goals for the Alaska Collection.
* ** Operational Leadership:
** Lead the operations managers across lodgings, attractions, and other ancillary businesses to achieve key performance indicators, including financial goals, guest satisfaction, employee engagement, and community involvement. Promote and lead a safety-first culture in all areas of operations.
* ** Team Empowerment:
** Provide leadership and coaching that fosters a solution-driven, continuously improving team culture.
* ** Talent Development:
** Collaborate with People & Culture (P&C) to meet staffing objectives, improve employee retention, and cultivate internal talent.
* ** Hands-On Leadership:
** Engage directly with details, processes, and procedures to identify issues, implement solutions, and drive operational improvements.
* ** Guest Experience Transformation:
** Oversee and guide efforts to enhance and transform the guest experience.
* ** Tourism Relationship Building:
** Develop and maintain strong relationships within the Alaska tourism industry to support the state as a premier destination.
* ** Operational Oversight:
** Regularly conduct walk-throughs of lodging, restaurant, and attraction facilities to inspire and lead on-the-ground leadership.
* ** Asset Management:
** Partner with the Director of Engineering & Maintenance to advance the management and improvement of physical assets.
* ** Accountability & Controls:
** Implement controls to ensure accountability, identify risks, and seize opportunities within operations.
* ** Financial Reporting:
** Provide regular reports on financial performance, including month-end results, future expense forecasts, and contributions to annual budget development.
* ** Communication with Leadership:
** Report business needs, operational challenges, and proposed solutions to the VP of Alaska weekly.
** REQUIRED SKILLS & QUALIFICATIONS**
* ** 10+ Years in Hospitality, Lodging, and Travel:
** Extensive experience in the hospitality industry with a track record of success in managing and improving lodging, restaurant, and attraction operations.
* ** Proven Leadership:
** Demonstrated leadership experience in world-class, market-leading hotels, with a focus on building and leading high-performing teams.
* ** Operational Excellence:
** Experience with best-in-class operating systems, training programs, and the management of large, complex hotel properties.
* ** Financial Acumen:
** Expertise in managing annual budgets, P&L statements, and capital budget requests, with a strong ability to forecast and manage financial performance.
* **…