Operations Manager Fly Adventure Park West Anchorage

Park Manager is a role for a motivated, high energy self-starter who enjoys working in a fun, recreation focused environment. This individual needs to be able to lead a team and manage multiple direct reports and a large part time staff. A strong desire to provide an excellent customer experience is critical and excellent program design and execution is a core expectation of the position.

Evenings and weekends are required. Function The primary function of the Park Manager to ensure outstanding safety, programming and service to all Park jumpers, guests and other customers by proper and equal enforcement of all Park policies, procedures and rules. Park Manager ensures courteous treatment of all jumpers, guests and other customers by Fly Trampoline Park staff. Acting as the Park representative, the Park Manager will anticipate or respond to problem situations and attempt to find equitable solutions.

Also, the Park Manager has an active role in customer acquisition and retention, promoting Park programs to current guests and throughout the community:
By actively participating in and ensuring the success of all current revenue generating programs. By continually thinking of future opportunities to increase profitability. By ensuring actively engaged management presence for jumpers, guests and staff by working a variety of hours including evenings and weekends. The secondary function is to oversee and control the daily general activities, adherence to policies and procedures and effectiveness of those reporting directly to this position.

Reporting Relationships The Park Manager reports directly to the Director of Operations. In the absence of the Director of Operations , The Park Manager may also receive direct instructions from the Fly President. The Park Manager has direct authority over all staff directly employed by Fly Trampoline Park 3 in Anchorage, Alaska:
Trampoline Deck Safety Monitors. Front Desk and Point of Sale. Birthday Party Staff. The Park Manager is expected to maintain close and cordial relationships with the following non-Fly staff:
Maintenance staff from The Alaska Club Membership staff at The Alaska Club Position Summary The Park Manager directs and oversees all operational functions of the facility, including:
Developing unique and engaging programs for all ages of Park visitors. Creating a positively memorable Fly Trampoline Park experience for every visitor. Identifying, hiring and training all Park staff to the highest standards of safety and customer service. Achieving or exceeding revenue and expense budget expectations. Administering all Park policies and procedures fairly, consistently and with excellent guest and staff communications.

Maintaining a consistently safe and functional operating environment and training staff to do the same. Monitoring and evaluating all aspects of daily operations. Understanding and effectively executing the local marketing plan. Communicating on a daily basis with the Director of Operations to ensure seamless execution of all Park programs, daily operations and project priorities. Retaining primary responsibility for facility, equipment, daily operations and staff.

Ensuring that staff ratios required for safety and service are always met, covering shifts if necessary. Qualifications High school diploma or GED required. Previous customer service experience preferred. Prior experience in retail, hospitality, recreation, food service, or entertainment is helpful. Ability to lead, motivate, and communicate effectively with staff and guests. Strong problem-solving and decision making skills. Comfortable working in a fast paced, high energy environment.

Ability to handle guest concerns in a professional and friendly manner. Basic experience with scheduling, cash handling, or daily operations is a plus. Willingness to learn safety procedures and enforce park rules consistently. Reliable, organized, and able to manage multiple tasks xible availability, including evenings, weekends, and holidays. Maintenance experience a plus. Responsibilities Maintain the culture and vision of the Fly Trampoline Park brand.

Open and close the facility,…