Veterinary Hospital Administrator - The Pet Stop

Veterinary Hospital Administrator - The Pet Stop

The Pet Stop is seeking an experienced Veterinary Hospital Administrator to support our five-doctor practice. If you are passionate about caring for animals and people, and have natural leadership skills, please apply! Ideally, our candidate would have two or more years of experience working with a multi-doctor veterinary practice. All qualified candidates will be considered, and salary is based on experience.

Since 1985, The Pet Stop has been a unique and thriving veterinary practice in the heart of Anchorage, Alaska. Surrounded by some of the most breathtaking scenery in the country, outdoor adventure is always just outside your door. Spend the day skiing at Alyeska, mountain biking or hiking at Summit Pass, ski touring through the mountains, or casting a line in one of Alaska's many incredible fishing destinations.

Whether you're an avid outdoor enthusiast or prefer exploring local art, enjoying exceptional dining, or taking in the vibrant culture of Anchorage, there truly is something for everyone. And just 45 minutes north, the beautiful Mat-Su Valley offers even more opportunities to explore, adventure, and enjoy all that Alaska has to offer.

Hospital Administrators play a key role in driving the performance of a veterinary hospital in partnership with the Area Manager and Medical Director. This position oversees the business and staff aspects of the practice and has responsibility for overseeing all support and operational functions, such as human resources, financial, operational, and business activities, with support from Lakefield. Hospital Administrators are expected to be available to team members during the hospital's operational hours and this is a 40 hour per week, onsite position.

Below are the essential functions of the job:

• Champion hospital values and culture:
  Foster a positive, collaborative, and high-performing workplace culture grounded in our core values:
  Respect, Learning, Do the Right Thing, Wow Service, and Fun.
• Practice operations:
  Partner with hospital leadership to create and maintain an environment that supports the efficient delivery of high-quality veterinary care. Serve as the primary point of contact for the hospital's day-to-day business and operational functions.
• Strategic planning and business development:
  Collaborate with hospital leadership and organizational partners on strategic planning, business development, operational initiatives, and long-term growth opportunities.
• Financial management and performance:
  Take responsibility for the financial performance of assigned hospital(s). Develop and implement strategies to achieve revenue, profitability, and other financial goals. Monitor performance, identify opportunities for improvement, and communicate financial results and priorities to the hospital team.
• Business analytics and reporting:
  Monitor key performance indicators, including daily revenue, average invoice amount, transaction volume, labor costs, and other operational metrics. Prepare and communicate regular reports and summaries to support informed decision-making and accountability.
• Team leadership and performance management:
  Lead, coach, mentor, and develop direct-report team members. Provide ongoing feedback, recognition, and performance management; conduct evaluations; address performance or behavioral concerns; and establish clear expectations for success.
• Employee development and engagement:
  Promote professional growth by encouraging continuing education, job-related training, and opportunities for team members to expand their knowledge and skills. Foster employee engagement, accountability, and ownership of hospital goals.
• Recruitment, hiring, and onboarding:
  Participate in the recruitment, selection, and hiring of hospital team members. Support effective onboarding and orientation by communicating job responsibilities, performance expectations, policies, procedures, and appropriate use of equipment and resources.
• Human resources and compliance:
  Manage day-to-day human resources matters and maintain current knowledge of applicable federal, state, and local employment laws and regulations. Ensure…