Mgr Store Operations

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Full-time Regular Management Anchorage, AK, US

4 days ago Requisition

Salary Range: $25.00 To $30.00 Hourly

Brown Jug, a leading premium retailer of wine, beer, and spirits in Alaska, is seeking a results-driven, operations-focused Store Operations Manager for the Eagle River store at 11221 Old Glenn Hwy in Anchorage, Alaska. This individual will support the Store Manager in running a high-volume, multimillion-dollar retail business while upholding our commitment to exceptional customer service, operational excellence, and community responsibility.

• Collaborate with the Store Manager to develop and implement strategies that meet or exceed the store’s profitability goals
• Oversee accurate inventory controls: ordering, receiving, cycle counts, and shrink management
• Monitor and ensure compliance with financial procedures including invoice verification, cash handling, deposits, and reconciliation
• Produce and analyze daily, weekly, and monthly reports related to sales performance, labor costs, inventory, and loss prevention
• Adjust scheduling to align labor costs with sales forecasts and operational needs
• Partner on initiatives to maximize return on investment and improve overall store efficiency

• Ensure flawless execution of daily operations and corporate programs
• Monitor store cleanliness, organization, and merchandising to meet brand standards
• Manage store-level communications including promotions, events, and internal updates
• Drive execution of visual and promotional programs, and assess performance outcomes
• Set daily priorities and align team members to achieve goals
• Maintain organized records, documentation, and compliance logs

• Ensure adherence to all health, safety, alcohol service, and labor regulations
• Maintain employee training certifications (TAP, RServing, First Aid, etc.) and ensure all staff are compliant
• Coordinate audits and inspections; follow up on corrective actions where necessary
• Enforce internal safety and loss prevention policies to safeguard employees and assets
• Uphold all Company and Afognak Native Corporation policies, particularly around Social Responsibility

• Foster a collaborative, inclusive, and performance-driven culture
• Coach, mentor, and develop team members through regular feedback and structured development plans
• Address performance issues, using progressive discipline and support team accountability
• Lead daily huddles and weekly team meetings to set expectations and review priorities
• Partner with Store Manager in recruiting, hiring, onboarding, and succession planning
• Promote a high-standard work environment with clear expectations and timely recognition

• Model and enforce LSUN’s 5 Non-Negotiables:
  Greet, Engage, Build, Add-On, Thank
• Resolve escalated customer concerns with professionalism and urgency
• Monitor customer feedback via surveys or direct interaction, and recommend improvements
• Reinforce company programs and promotions to maximize customer value and satisfaction

All Store Operations Managers must maintain flexible availability and meet the following schedule requirements:

• At least one (1) mid-shift (until 7:00 or 8:00 pm) per week
• At least one (1) evening shift every two weeks
• At least one (1) opening shift per week

• Must be 21 years of age or older
• High School Diploma or GED
• 1+ year of retail experience
• Valid State of Alaska Alcohol Server Certification (TAP or RServing)
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Must pass a background check
• Must have reliable transportation

• 1+ year of leadership, supervisory, or management experience
• Post-secondary coursework or training in business, leadership, or hospitality
• Wine, beer, and spirits product knowledge
• First Aid Certification
• Strong interpersonal and communication skills
• Ability to…