General Manager

The General Manager is pivotal in overseeing the airport's overall operations and management. This position involves strategic planning and coordination of various departments, including ground handling, passenger services, maintenance, and security, to ensure efficient and safe airport operations. You are responsible for liaising with airline partners, regulatory bodies, and government agencies, ensuring compliance with aviation regulations and standards. You will also focus on financial management, business development, and customer satisfaction to enhance the airport's reputation and profitability.

RESPONSIBILITIES Oversee all operational aspects of the company, including ground handling, customer service, and maintenance

Develop and implement strategic plans to enhance operational efficiency and customer satisfaction

Manage and lead a diverse team of department heads and supervisors

Monitor operational performance against key performance indicators and objectives

Liaise with airlines, airport authorities, and regulatory bodies to ensure compliance and effective collaboration

Drive business growth through innovative service offerings and strategic partnerships

Oversee financial management, including budgeting, forecasting, and financial reporting

Ensure adherence to industry regulations and safety standards across all operations

Handle crisis management and emergency response planning

Foster a company culture focused on safety, quality service, and continuous improvement

Manage customer relations and address escalated customer service issues

Direct human resources activities, including recruitment, training, and performance management

Stay informed of industry trends, advancements, and competitive landscape

Represent the company in industry events, conferences, and public forums

Lead initiatives to enhance sustainability and environmental responsibility in operations

Perform any additional duties as assigned by management QUALIFICATIONS
18 years of age or older

Must be legally authorized to work in the country of employment.
3+ years of experience in airport or aviation management, including leadership roles

Pass a background check and drug screen

Strong understanding of aviation regulations, operational safety, and security protocols

Proven track record in strategic planning, financial management, and team leadership

Intermediate/Highly proficient Word, Excel, PowerPoint, Outlook Communicate effectively in English (reading, writing, speaking)
Must hold a valid driver's license.

Ability to access and interpret information in print and electronically, including the use of adaptive technologies or methods as necessary

Effectively communicate with colleagues and clients, both in-person and through electronic means

Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).Must be flexible to work extended hours on occasion to support our field operations

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

Ability to lift up to 25 pounds

Position is generally sedentary, sitting for long periods of time Prolonged standing and walking in an indoor/outdoor environment as applicable

Exposure to moderate and at times high noise levels

Exposure to outdoor elements

Be able to hear and respond to the spoken voice and to audible alarms

Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers

Specific vision abilities required for this job include:
Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
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