General Manager-Airport

General Manager — Airport Hospitality Venue

Location:

Anchorage, AK — Ted Stevens Anchorage International Airport

Pay: $100,000–$125,000 + incentives based on performance

Lead a fast-paced airport hospitality business where speed, consistency, and commercial discipline define success. This role calls for a decisive, analytically strong General Manager with direct authority over budgets, hiring, terminations, labor deployment, operating controls, service standards, and financial performance. The ideal candidate understands the unique demands of airport hospitality: compressed guest timelines, fluctuating passenger volume, security and access requirements, limited storage, high throughput, and zero tolerance for inconsistent execution.

This leader combines executive financial discipline with a highly visible operating presence.

Deliver a distinctly Alaskan guest experience at airport speed while optimizing EBITDA, revenue capture, labor productivity, food quality, safety, and leadership stability.

• Own the location P&L, budget, forecast, operating plan, and recovery initiatives
• Exercise direct hiring and termination authority within company policy and approved staffing plans
• Lead front-of-house managers and partner closely with kitchen leadership
• Optimize throughput, queue management, table turns, check average, product availability, and service reliability
• Maintain airport, security, lease, access, safety, and operating compliance
• Build management depth and a resilient workforce able to perform through variable passenger demand

• Recruit, select, onboard, coach, evaluate, and separate employees and managers with HR
• Set clear expectations for urgency, hospitality, attendance, safety, product knowledge, and cross-functional teamwork
• Develop shift leaders and managers capable of independent decision-making during peak activity and irregular operations
• Manage performance consistently and document corrective action promptly
• Create a respectful, inclusive, and accountable workplace

• Design execution around travelers' limited time while preserving genuine hospitality and product quality
• Monitor ticket times, line length, order accuracy, service recovery, and guest feedback
• Empower leaders to resolve concerns quickly and appropriately
• Maintain a polished, clean, brand-consistent environment throughout all operating hours

• Maintain compliance with airport badging, access, delivery, security, alcohol service, food safety, sanitation, and workplace safety requirements
• Ensure prompt reporting and investigation of incidents, injuries, claims, cash discrepancies, and compliance concerns
• Coordinate equipment, maintenance, and facility needs with airport stakeholders and Facilities
• Maintain inspection readiness and documented completion of corrective actions

• EBITDA & Flow-Through EBITDA, budget performance, revenue flow-through, controllable expenses, quality of corrective action
• Revenue Capture Transactions, average check, daypart/flight-bank performance, product availability, revenue growth, approved ancillary sales
• Throughput & Productivity Speed of service, ticket times, sales per labor hour, labor %, overtime, table turns, queue management
• Quality & Guest Experience Order accuracy, F&B quality, guest satisfaction, recovery effectiveness, brand presentation
• People & Continuity Management readiness, turnover, attendance reliability, training completion, staffing stability, cross-training
• Compliance & Safety Airport compliance, badging readiness, inspection results, alcohol/food safety, incidents, corrective-action closure

• 6+ years of progressive hospitality leadership, including leadership in a high-volume, complex, or time-sensitive operation
• Demonstrated P&L, budget, forecasting, labor management, and profitability responsibility
• Experience leading managers and exercising hiring, performance-management, and termination authority
• Ability to obtain and maintain all airport access credentials and required certifications
• Availability…