Patient Access Supervisor

Job Details:

Job Location:

Anchorage - ANCHORAGE, AK 99508,

JOB TITLE:

Patient Access Supervisor

GENERAL SUMMARY OF DUTIES:

An exempt position. Responsible for directing and supervising all Call Center, Health Information Services, and Scheduling activities, in all departments where services are furnished by the physicians/providers of Alaska Heart Institute. Ensures accurate check-in processes and the collection of patient balances.

Reports to Patient Access Manager

• Ensures all departmental policies, procedures, and goals are being met daily.
• Assess operational needs, develop departmental objectives, and organize the workflows of each department, to ensure maximal productivity and efficiency.
• Responsible for managing the human resources of all departmental staff. Hires, orients, evaluates annual performance goals and objectives, recommends merit increases, promotions, and disciplinary actions for supervised staff.
• Provide timely departmental updates, regarding all functions above, to the direct Manager.
• Ensures all key individual and departmental performance metrics are achieved.
• Adheres to organizational policy with particular attention to standards of conduct and to confidentiality as it relates to HIPAA.
• Performs other tasks as instructed by Manager.

EDUCATION:

Preferred:
Bachelor's Degree is related field

EXPERIENCE:

Preferred:
Prefer two or more years of supervisory experience in healthcare.