Office Manager; Temporary

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TEMP Professional Anchorage, AK, US

3 days ago Requisition

Salary Range: $57,500.00 To $73,414.00 Annually

Office Manager
|Alaska Behavioral Health
Steven

A. Cohen Military Family Clinic

Our mission is to strengthen Alaska communities and improve the lives of our clients by delivering exceptional behavioral healthcare services.

We believe all Alaskans, with all mental health and addiction needs should have access to the best possible care. We are committed to helping Alaskan’s recover.

With a multidisciplinary team of psychiatrists, psychologists, licensed clinical social workers, licensed chemical dependency counselors, case managers, and veteran outreach workers, the clinic offers high-quality, evidence-based, and personalized outpatient mental health treatment tailored to meet the specific needs of veterans, particularly those from the Iraq and Afghanistan wars, and their families. The Cohen Clinic is part of the Cohen Veterans Network, a national nonprofit (501c3) network of clinics.

As such, we seek a detail-oriented, organized and analytical leader who will excel at the duties and responsibilities outlined below.

• Ensuring that the Clinic is in compliance with policies and procedures regarding fiscal operations
• Working as the liaison between the three clinic locations and the CVN Billing Department.
• Managing the Clinic’s fiscal operations (i.e., budgeting, accounts receivables and payables, reconciliations, financial reporting, etc.)
• Working with the Intake Coordinator, Lead Clinician, and Clinic Director to coordinate the managed care billing process, managing local relationships with 3rd party insurance and ensuring that the Clinic is in compliance with contractual and reimbursement policies.
• Assisting clients with billing-related matters; assisting clients and/or staff in resolving insurance-related problems
• Establishing policies and procedures regarding clinic operations.
• Collaborating with clinic staff and the Cohen Veterans Network around financial data collection, trend analysis, research, reporting, etc.
• Work with AKBH and CVN personal to ensure compliance and adherence to CARF standards.

• Supervise scheduling tasks to prevent conflicts and ensure all client needs are met.
• Manage medical provider schedules, including morning and late-day appointments.
• Oversee child watch, interpreter, and transportation scheduling when these services are available.
• Address escalated client appointment needs or issues promptly.
• Approve monthly statements and oversee weekly billing, audit, denial, and suspense reports.
• Train reception staff on report management and error correction processes.
• Ensure timely upload of authorizations and proper training for staff designees.
• Engage with clients to resolve billing or insurance-related queries.
• Coordinate with referral agencies and handle client requests for CC fund reviews.

• Ensure phones are answered and voicemail systems are managed efficiently.
• Approve office supplies and maintain adequate stock of coffee and lobby materials.
• Oversee facility operations, including record requests, discharge letters, and community room calendar updates.
• Collaborate with the leadership team to maintain high standards of client care.
• Serve as an active CQI (Continuous Quality Improvement) team member.

• Monitor and update the clinic’s waitlist to ensure timely follow-ups.
• Address escalated new client inquiries and maintain communication through the clinic’s email inbox.

• Lead and manage all reception staff,…