Individual Assistance Case Manager

THIS IS A TEMPORARY EMPLOYMENT OPPORTUNITY

Tidal Basin is seeking qualified candidates for the Individual Assistance Case Manager position supporting our client and applicants impacted by disaster events.

• Implement and coordinate the Individual Assistance Programs
• Perform intake, and assessments, gather documents to establish disaster program eligibility including payments and withdrawals/denials
• Review, analyze, evaluate, and coordinate eligibility determinations
• Coordinate eligibility and payments through the Federal Disaster System
• Conduct review of cases to ensure proper processing
• Mediate complex problem resolution
• Function as a liaison and applicant advocate
• Maintain a high standard to protect client information
• Provide resources and referrals to clients to meet their disaster-related unmet needs
• Provide assistance to applicants throughout the application process
• Maintain client-related data systems, including case notes and a complete system of record entries
• Work collaboratively with a team
• Exhibit a strong work ethic and a desire to adhere to strict boundaries and professional ethics in the care of others, awareness of the impact of a disaster on the community, family, and individual
• Maintain a complete understanding of all applicable Program policies and requirements
• Other tasks as assigned

• Associate or Bachelor’s degree preferred
• It is preferred that individuals possess a minimum of one year experience as a member of a state or federal recovery operation, or equivalent experience commensurate with the ability to perform the necessary duties
• Basic knowledge of the FEMA Disaster Case Management Program is desirable
• Excellent organizational skills and attention to detail
• Must be proficient in Microsoft Office suite of applications and Adobe Acrobat

This position description incorporates the job's core responsibilities. It recognizes that other related duties not specifically mentioned might also be performed and that not all responsibilities may be carried out depending on operational needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, national origin, disability, or status as a protected veteran. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Upon hire, secondary employment and other employment restrictions must be disclosed and approved.

Tidal Basin Holdco, LLC, and its subsidiaries and affiliated companies, which include Tidal Basin Government Consulting, LLC are an Equal Employment Opportunity Employer.