Community Engagement Manager

POSITION SUMMARY

This position is responsible for engaging volunteers, churches, and Catholic parishes to further the mission of Catholic Social Services through volunteerism and engagement. This includes volunteer recruitment, orientation, training, evaluation, recognition, and tracking. The position reports to the Senior Director, Development & Communications and works closely with CSS’s programs and development staff. Enlisting the input and involvement of colleagues and the community, this position identifies and implements opportunities for involvement between Catholic Social Services, its programs, parishes, schools, volunteers, and other constituencies in the Anchorage area.

CSS is a Catholic human and social services agency and behavioral health care provider that welcomes people of all faiths through its programs and employment. We provide help for our Alaskan neighbors through a variety of supportive service programs, including emergency shelter, food stability, housing, case management, and refugee assistance. CSS empowers individuals and families on their path to permanent stability, creating thriving communities for all.

Located in Anchorage, Alaska, CSS is a nationally accredited organization through the Council on Accreditation (COA), which recognizes that CSS provides high quality services that meet best practice standards in the social service field.

Mission: To promote the physical, spiritual and mental welfare of persons in need in the community. This mission is achieved by:

• Offering charitable assistance to those in need, especially persons who are poor
• Developing and conducting programs to strengthen and support families and the dignity of the human spirit
• Administering the Corporal Works of Mercy and Gospel of Jesus Christ as defined by the magisterium of the Roman Catholic Church and envisioned by the traditional concepts of Catholic Social Teaching and Action through the laity
• And advocating for social justice for the common good of all

The communications team has the great privilege of sharing the stories of our community and engaging our community partners. With a focus on ethical storytelling and community engagement, we share the perspectives and experiences of our neighbors and create opportunities for our neighbors to engage in programs and partner together to help those in need.

Your work on our team has the potential to build understanding, enact change, and create a more prosperous community for all who call Anchorage home.

Competency: Must be able to maintain confidentiality and treat all individuals with dignity and respect. Individual must have a sincere commitment to the mission of CSS, its programs, and the people they serve. Must be professional and represent Catholic Social Services in all settings with a gracious and positive attitude.

Stress Tolerance:
Displays emotional resilience. Deals with difficult and adverse events while maintaining professionalism and caring. Responds appropriately in the face of tension, emotion, and resistance. Seeks support from others when necessary and uses appropriate coping techniques.

Knowledge
:
Knowledge of Trauma Informed Care is a plus. Knowledge of computer programs such as Windows, Outlook, and Microsoft Suite are required.

Skills
:
Must have a strong work ethic, a positive attitude and work well as a member of a team. Must be flexible, dependable, possess good written and oral communication skills and demonstrate attention to detail and organization. This position will meet new supporters in their first step of the donor pipeline and is responsible for creating positive experiences and strong interactions with supporters.

Must have strong social and interpersonal skills.

• Data entry, including processing new applications, making reports, and other tasks as needed.
• Work with programs on maintaining volunteer hours.
• Work closely with programs to support volunteer activities and create new volunteer opportunities.
• Coordinate and oversee group volunteer events.
• Work with HR on conducting background checks.
• Maintain communication with…