Quality Systems and Software Specialist

Job Title:

Quality Systems and Software Specialist

Department:
Quality Assurance

Reports To:

Director of Quality Assurance

Date Updated:
March 2026

Position(s) Supervised:
None

Blood Bank of Alaska (BBA) is seeking a detail-oriented Quality Systems and Software Specialist at our main campus in Anchorage, AK. For this full-time position, you will be a key member of the Quality Assurance team, providing the blood bank with essential support for quality processes and assessments.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Wellness resources

• Administrate BBA’s Blood Establishment Computer System (BECS) and other applicable software programs.
• Manage and perform software configuration changes, upgrades, and validations where applicable.
• Build and optimize software programs to support BBA operations and improvements.
• Support software changes or implement new software needed for changes to equipment or processes.
• Using vendor supplied documentation and vendor SMEs, troubleshoot software problems.
• Work with vendor to implement new software upgrades. Evaluate release notes to determine impact of upgrade.
• Request feature enhancements to improve software.
• Provide customer service to BBA’s software users.

• Promote organizational compliance with accrediting agency, state, and federal regulations.
• Manage BBA's occurrence program.
• Perform investigations for occurrences.
• Manage and perform internal audits.

• Perform duties in compliance with all applicable regulatory and accrediting agencies. Ensure OSHA regulations and cGMPs are adhered to.
• Perform occurrence investigations including Occurrence Reports (ORs), Post Donation Information (PDI), Biological Product Deviation Reports (BPDRs), and Quarantine and Lookback (Q&LB) for positive test results.
• Assist with the review, compilation, and submission of FDA reports, correspondence, product licensing, etc.
• Develop operational audit plans, perform audits, write audit reports, and issue audit findings to department management. Audits will include blood center processes, procedures, work areas, electronic records, and documents.
• Provide support during external agency inspections (FDA, AABB, etc.).
• Facilitate changes to Standard Operating Procedures (SOPs). This may include writing and updating policies, processes, procedures.
• Manage record retention process and record storage areas.
• Maintain positive communication with all departments. Promote a positive work environment in which staff work cooperatively toward objectives.
• Exhibit support of BBA’s values, mission statement, quality objectives, and customer service standards at all times.
• Perform other duties as assigned and qualified to do.

• Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general.
• Must make customers needs a high priority in face‑to‑face, telephone, and email contact.
• Must consistently deliver service in a timely, accurate, professional, and friendly manner.
• Must demonstrate a high level of problem‑solving skills.

To perform this job successfully, each essential duty (as listed above) must be performed satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.

• Knowledge of general safety and quality assurance policies.
• Exceptional computer skills. Proficient in Microsoft Office applications (Word, Excel, Access).
• Strong organizational skills and ability to prioritize tasks.
• Strong interpersonal and communication skills.
• Effective written and verbal communication skills.
• Ability to work independently, be self‑motivating, perform tasks of a highly detailed nature accurately within required time frames, and adapt to fluctuating workloads.
• Ability to write and interpret technical, professional, and other work‑related documents.
• Ability to problem‑solve at a high level through interpretation of regulatory guidelines,…