Customer Service Representative International One

Position: Customer Service Representative International Essential One
Job Description

POSITION SUMMARY

Responsible for ensuring gas station is fully stocked, well-maintained, and in full working order while providing excellent customer service.

ESSENTIAL JOB FUNCTIONS:

(Responsibilities, Accountabilities, and Competencies; May not include all duties of this job)

A. JOB DUTIES

• 1. CUSTOMER SERVICE:
  Provides excellent customer service to internal and external customers. Assures procedures operate within the framework of organizational goals and objectives. Sells tobacco and other convenience store products.

• 2. OPERATIONS:
  Responsible for complete station operations in the absence of the Station Manager. Assist with the training and development of all new hires.

• 3. CASH MANAGEMENT:
  Must have previous experience handling money and using a computerized cash register, and credit card machine. Must be able to balance cash drawer at end of shift.

• 4. PERFORMS OTHER RELATED DUTIES AS
  
  REQUIRED:
  
  Performs a variety of general duties, dispensing of propane, ordering, restocking products, cleaning and maintaining the facility, and other routine functions.

B. IDENTIFIED COMPETENCIES

• 1. Team Player
• 2. Stays flexible and adaptable.
• 3. Learns a lot quickly and gets it right.
• 4. Must have basic knowledge in computer information systems
• 5. Results oriented.
• 6. Problem-solving and critical and creative thinking.
• 7. Communicates appropriately

C. CORE VALUES

• Honest
• Respectful
• Responsible
• Dependable
• Positive Attitude
• Cooperative

D. ESSENTIAL

JOB QUALIFICATIONS:

(Any equivalent Combination of Knowledge, Skills, Abilities, Education, and Experience)

Education:
High School diploma or GED is required.

Experience:
Must have a minimum of one year work experience. Retail and/or gas station experience is preferred. Must have previous money handling, credit card and cash register experience. Must have general knowledge of accounting procedures.

Licensure/Certification:
Must be able to acquire propane certificate within 30-days of hire.

Other Qualifications:
Must be able to work cooperatively with others. Must possess the ability to make decisions according to pre-defined guidelines. Must possess a desire to perform at a high level but doing more than required.

Attendance:
Regular attendance is a requirement of this position.

English Language:
Must be able to read, write, and speak English.

Required Job Qualifications

Do you have experience using a cash register and handling money?
Do you have one year of verifiable work experience?