Ecommerce Representative

Description

Founded in 1950, Alaska Mill & Feed has proudly served Alaska’s farmers, ranchers, and pet owners for decades, delivering high-quality feed products and supplies to communities across the state. We are a locally focused manufacturing & distribution team that values teamwork, craftsmanship and reliability.

If you love helping people, have a sharp eye for details, and don’t mind bouncing between a computer screen and the sales floor, this might be your perfect fit. This role serves as a bridge between our online customers and our in-store team—making sure every order, call, and interaction is handled with care, accuracy, and professionalism.

• Assist with editing, updating, and maintaining the website to ensure accuracy and a positive customer experience.
• Provide excellent customer service. Demonstrate a high level of ownership and accountability for resolving issues in a professional manner.
• Answer customer inquiries about merchandise, the company and its services.
• Process online, phone and special orders with speed and precision.
• Report pricing, scanning and item location discrepancies.
• Assist in the retail store as needed, performing point of sale duties, stocking shelves, maintaining and organizing the sales floor, counting inventory, etc.
• Assist in training new team members.
• Exhibit an ability to receive feedback, adapt to new processes and continuously develop skills.
• Demonstrate the ability to collaborate, communicate well and effectively relay information with an emphasis on developing positive professional relationships.
• Practice punctual and reliable attendance.
• Perform other duties as assigned.

• High school diploma or equivalent
• Demonstrate proficiency with Microsoft Office
• Ability to prioritize and work independently while managing time efficiently.
• Skilled at working effectively in a team environment.
• Detail-oriented with the ability to follow up on multiple tasks
• Physical ability to lift, carry, push, pull and load up to 50 pounds.
• Ability to sit or stand for extended periods of time.

• Previous work experience in retail, e-Commerce or an order fulfillment environment.

Full-time, 40 hours per week, Sunday through Saturday. Must be available to work evenings and/or weekends as needed, especially during times of high seasonal demand.

$19.00 - $23.00/hour. After meeting eligibility requirements, benefits include:

• Medical Insurance
  * 100% paid by employer for employee-only coverage.
• Dental Insurance
• Life Insurance
• Long-Term Disability Insurance
• Paid Vacation
  ** Two to six weeks annually, depending on the length of full-time service.
• Sick Pay
• 9 Paid Holidays
• 401(k) Retirement Match
• Employee Discounts
• Dependent Tuition Reimbursement
• Employee Assistance Program
• Employee Profit Sharing

** Two to six weeks annually, depending on length of full-time service.