Retail Supervisor - Denali National Park - Doyon Joint Venture

Retail Supervisor – Denali National Park (Doyon/Aramark Joint Venture)

Apply for the Retail Supervisor – Denali National Park role with Aramark
. The position is seasonal, covering May 7 – September 23, 2026, and involves on‑floor leadership in a fast‑paced retail environment at the park’s guest facilities.

Denali National Park & Preserve spans 6.2 million acres and attracts over half a million visitors each year. The Doyon/Aramark joint venture operates the park’s transportation, retail, guest service, and food & beverage concessions from May to September.

The Retail Supervisor supports daily operations of the National Park’s retail outlets, overseeing a team of Retail Sales Associates while delivering excellent guest service. Responsibilities include staff training, merchandising, inventory management, food & beverage service, and overall store execution (including ice‑cream scooping and espresso‑based beverage preparation). As a working supervisor the role engages directly with customers while providing on‑floor leadership, coaching, and problem‑solving.

• Team Leadership & Training
  • Supervise and support Retail Sales Associates during daily operations.
  • Train staff on customer service standards, POS and cash‑handling procedures, ice‑cream scooping and portion standards, espresso machine use and beverage quality, store cleanliness and safety protocols.
  • Provide ongoing coaching and performance feedback.
  • Assist with scheduling and ensure adequate coverage during peak times.
• Customer Service
  • Greet customers warmly and answer product and lodge‑related questions.
  • Support associates in delivering quick, high‑quality service at the ice‑cream counter and coffee bar.
  • Handle escalated guest concerns or complex transactions professionally.
  • Maintain a welcoming, service‑oriented atmosphere.
• Store Operations
  • Oversee opening and closing procedures, including cash reconciliation, stocking, and preparing service stations.
  • Ensure retail, ice‑cream, and espresso areas are clean, stocked, and visually appealing.
  • Prepare and serve hand‑scooped ice‑cream, espresso drinks (lattes, cappuccinos, americanos, etc.), drip coffee, and specialty beverages.
  • Maintain product quality, portion control, and consistency.
  • Monitor daily workflow and adjust staffing or task assignments as needed.
• Cash Handling & POS Oversight
  • Accurately complete register operations and support staff in proper cash‑handling procedures.
  • Reconcile cash drawers, investigate discrepancies, and follow loss‑prevention policies.
  • Ensure safe and compliant financial practices.
• Inventory & Merchandising
  • Assist with receiving shipments, stock rotation, tagging, and shoproom organization.
  • Monitor inventory levels for retail products, ice‑cream, coffee supplies, and paper goods.
  • Communicate supply needs or shortages to the Retail Manager.
  • Create visually appealing displays aligned with brand and seasonal themes.
• Communication & Coordination
  • Deliver clear, regular communication between associates and management.
  • Relay product, operating procedure, food safety, and guest service updates.
  • Collaborate with other departments for lodge‑wide events and peak visitor periods.
• Problem Solving & Guest Flow Management
  • Respond quickly to issues such as long lines, equipment malfunctions (espresso machine, freezer, POS), or product outages.
  • Adjust staffing between the retail floor, ice‑cream counter, and coffee bar to optimize service.
  • Maintain a safe and efficient environment for both guests and employees.

• Previous retail, food & beverage, or customer service experience required; supervisory or shift‑lead experience preferred.
• Experience with espresso machines, coffee preparation, or ice‑cream service strongly preferred.
• Excellent communication and leadership skills.
• Strong organizational ability and comfort working in a fast‑paced setting.
• Basic proficiency with POS systems and cash‑handling procedures.
• Ability to live and work in a remote national park environment.
• Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays.

• Ability to stand for long periods…