Sales Support Associate III

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last, so you can be yourself.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. Our team is driven by unwavering optimism and a commitment to innovation and inclusivity.

The Sales Support Associate role is an integral part of the store’s success and efficiency. You will serve guests with friendly, efficient interactions at the cash wrap and a well‑maintained sales floor. Accurate, effective work supporting product flow from receipt through point of sale is essential.

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

• 1+ year of previous retail experience (cashier, stock, sales, etc.), preferably in a luxury retail environment. A combination of education and experience will be considered.
• Knowledge of current fashion trends and competition in the marketplace.
• Proficiency with cash register systems, basic computer skills (including use of iPad/laptop, Mobile POS, and Internet), walkie‑talkie, and the ability to read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency (for EU).
• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), and to climb, bend, kneel, and maneuver the sales floor and stockroom.

Schedule:

Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy seasons, and high‑traffic retail days (including public holidays).

$15.00 – $19.50 per hour

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter benefits, Disability insurance, and Tuition assistance.

Coach is an equal‑opportunity and affirmative‑action employer. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on qualifications as they relate to the position’s requirements. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis.

Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or e