Sales Associate

Position: Sales Associate-167
Make Your Mark™ with Tandy Leather! Do you want to be part of a team that allows you to be you and share your passion and creativity as part of a talented and diverse retail team? Our retail stores are the center of our business, and our associates are the front line with our customers.

As part of the Tandy team, our store associates look forward to a consistent schedule with no early mornings or late nights, paid holidays and PTO, a generous employee discount, a quarterly sales associate bonus, and more!

Plus, they get the chance to learn and develop their leather working knowledge and skills as part of a small team running a small business. You will join a heritage brand with more than 100 years of expertise in leathercraft. Sound like a team you'd like to be a part of?

ABOUT THE POSITION:
Retail Sales Associate

as a Sales Associate, you will be the welcoming face of Tandy Leather, responsible for greeting and assisting customers both in-store and over the phone.

Your role is crucial in maintaining the store's overall presentation and providing exceptional customer service. We seek individuals who are fun, friendly, outgoing, and hard-working, with a passion for retail, crafting and a desire to help others learn the timeless art of leather crafting. While previous sales experience is a plus, it is not mandatory. Bring your smile and personality every day!

Join Tandy Leather and be part of a team that loves leather crafting and providing an exceptional customer experience!

REPORTS TO

Store Manager

LOCATION

Anchorage, AK

Key Responsibilities:

Customer Service and Sales

• Greet customers warmly in person and over the phone, demonstrating excellent customer service in an engaging and professional manner.
• Assist customers in selecting products, answering questions, sharing product knowledge, and recommending Tandy products.
• Use active listening to understand customer needs, make helpful suggestions, and strive to close sales.
• Inform customers when orders are ready for pickup or provide status updates, ensuring they receive their receipts and items.

Store Operations

• Accurately process purchases and returns using the POS system and internal computer systems.
• Help with receiving and stocking merchandise and maintaining inventory accuracy.
• Follow opening/closing procedures, prepare displays/signage, and ensure a clean, organized retail space.
• Create or update customer profile records.
• Alert management to potential security issues.
• Perform other duties as assigned to support store operations.

Leather crafting & Product Knowledge

• Learn product attributes, differentiate between products/features, and demonstrate product functions and purposes to customers.
• Show willingness to learn and teach classes to customers, enhancing their knowledge and skills.

QUALIFICATIONS

• Motivated by providing exceptional customer service and driven to achieve retail sales.
• Personable and able to engage with a diverse range of customers.
• A team player who can work efficiently both independently and as part of a team, maintaining self-motivation.
• Adaptable and able to thrive in a fast-paced environment, shifting between multitasking and focused tasks as needed.
• Willing to work varying schedules, including weekends and holidays, based on business needs and seasonality.
• Physical ability to be on the sales floor for extended periods, move and handle merchandise and fixtures, and perform all job functions.
• Committed to following all company guidelines, policies, and procedures.
• Basic computer skills are required.
• Excellent written and verbal communication skills.

PHYSICAL DEMANDS

• Constantly moving and standing for at least two consecutive hours.
• Lifting up to 30 lbs.
• Stooping, kneeling, and crouching.
• Climbing ladders.
• Reaching for items above eye level.
• Involves close vision, color vision, depth perception, and focus adjustment.

TLF offers a compensation package:

• Competitive compensation - strong pay for performance culture.
• Sales Associate Quarterly Bonus - based on sales performance, a great way to grow your pay!
• Paid Holidays - ten paid holidays available on day one of employment.
• Paid Time Off - granted after
  60 days of employment.
• 401(k) Plan - company matched
• And much,…