Store Manager, Retail & Store Manager

Summary

The Store Manager position’s primary responsibility is to fulfill our mission statement, “To create the most enjoyable shopping experience possible for our Guests.” The Store Manager is responsible for managing the overall operation and profitability of the store. Additionally, the Store Manager leads Teammates to create and maintain the Buckle experience. As a proven leader, the Buckle expects its Store Managers to spend most of his or her time recruiting, hiring, training, motivating, directing and supervising Teammates to optimize Guest satisfaction.

This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Plan sales goals with the Area Manager, District Manager, Regional Manager (ADR) Leadership.
• Role model sales and showmanship, demonstrating for all Teammates Buckle’s best practices to achieve sales goals and guest service standards.
• Evaluate store sales and payroll on a weekly basis using key business reports and payroll tools.
• Utilize sales reports and planning tools to achieve all store sales goals.
• Ensure the sales floor is adequately supervised at all times.
• Monitor Teammate’s Guest service and sales performance.
• Communicate store trends and make recommendations to District Manager regarding store product selection.
• Set and modify individual sales goals based on ongoing sales analyses.
• Resolve Guest disputes.
• Handle returns/exchanges and additional operational and loss prevention duties.

• Determine store staffing needs, recruit, interview, screen, hire, coach and review Teammates in accordance with Buckle’s policies and guidelines.
• Ensure Leadership Team is fully staffed and make seasonal staffing adjustments as needed.
• Set and adjust pay rates.
• Teammate talent and assessment, daily reviews and accountability.
• Schedule work hours of Team based on business needs.
• Provide effective education to Teammates to ensure all Teammates are educated in such procedures as opening, closing, cashiering, returns and other functions related to the operations of the store.
• Delegate duties and responsibilities to foster a sense of ownership among the Teammates and to increase efficiency of store operations.
• Manage staff by assigning specific daily duties and monitoring completion of tasks.
• Work with all Teammates to develop a high performing team.
• Evaluate Teammate performance including business builders, goals and overall productivity.
• Coach, communicate and share feedback to Teammates on a daily basis.
• Motivate Teammates to initiate and complete daily tasks.
• Lead, direct, motivate and educate new Teammates to meet and achieve Buckle’s accountability, shift orientation, loss prevention and sales presentation standards on a daily basis.
• Share feedback from Guests to Teammates.
• Meets or above performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connect.
• Communicate feedback to District Manager with regard to sales and Teammate performance.
• Educate Teammates to implement, evaluate and create visual displays based on Buckle guidelines.
• Administer Buckle’s Commitment Program, including disciplinary action and termination decisions in consultation with District Manager and Human Resources.
• Maintain store standards of excellence at all times.

• Present merchandise in a manner that will maximize sales and achieve optimum merchandise turn.
• Stay current on product range and educate staff on competitor products.
• Educate Teammates and Guests to identify product improvements, new product ideas and new product feedback.
• Drive the implementation of Company programs such as sales promotions.
• Identify market trends and adjust product placement based on industry…