Parttime customer experience Manager

Store - ANCHORAGE-GLENN HWY, AK

• Assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Ensure all front‑end policies and procedures are followed; achieve KPIs and manage the team to meet role KPIs.
• Plan and lead the execution of class and in‑store events in accordance with Company programs.
• Lead the omnichannel processes.
• Manage and execute shrink and safety programs.
• Assist with cash reconciliation and bank deposits.
• Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
• Assist with the onboarding of new team members.
• Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management and talent development.
• Serve as Manager on Duty (MOD).
• Interact with others in an accepting and respectful manner; remain positive and promote the organization’s vision and values.
• Acknowledge customers, help locate products, and provide solutions.
• Participate in truck unloading and stocking processes to ensure standards are met within budget.
• Cross‑train in Custom Framing selling and production.
• In select stores that do not have a Framing Manager, lead the delivery of high‑quality custom framing solutions by planning and managing the framing workload in partnership with the Store Manager.

• Retail management experience preferred.

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
• Public retail store setting; all public areas are climate‑controlled; some stock rooms may not be; some outdoor work may be assigned to retrieve shopping carts or while unloading trucks;
  Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.

• Public retail store setting with customer interaction.
• Some areas may not be climate‑controlled.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full‑time and part‑time team members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and more.

Michaels is an Equal Opportunity Employer. We are here for all team members and all customers to create, innovate, and be better together. Michaels is committed to the full inclusion of all qualified individuals. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1‑800‑642‑4235 (1800‑MICHAEL).

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

• EEOC Know Your Rights Poster in English
• EEOC Know Your Rights Poster in Spanish
• EEOC Poster Optimized for Screen Readers
• Federal FMLA Poster Federal EPPAC Poster