Operations​/Service Manager

Position Overview

Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be one of the leaders of the store team, participating in managing the overall operations of the store.

You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record‑keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPs.
• Lead the overall receiving process, which includes transfers, debits, damages, and chargebacks, and partner with the Receiving Supervisor to maintain inventory accuracy.
• Act as the Manager on Duty (MOD), setting a leadership example for customers, associates, and driving store results.
• Support the Store Manager and others in staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

• 3+ years of Retail Management or Store Operations experience at an off‑price, big‑box, specialty or medium‑to‑large‑sized, multi‑unit retail organization.
• Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required from time to time.

Operations/Service Manager: $25.00 – $40.00 per hour.

• Medical, dental, and vision coverage including life and disability insurance.
• Up to 12 days of paid time off annually for full‑time associates.
• Up to 8 paid holidays.
• Paid sick time in accordance with applicable law.
• 401(k) plan.
• Associate discount.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Individual pay decisions are based on qualifications, education, job‑related skills, relevant experience, and geographic location.