Department Sales Lead - Brown Jug - Anchorage Warehouse

Position Overview

Brown Jug is a premium retailer of wine, beer and spirits. We offer a great place to work, with a friendly atmosphere and energetic work environment. As a Department Sales Lead, you'll engage with Brown Jug customers, provide top‑notch customer service, and help educate them about the great products we offer. If you are passionate about wine, beer, or spirits, or just love helping others find the perfect bottle to take home, this is the job for you!

The Department Sales Lead will provide leadership and direction in a specific department, in partnership with the store manager. With a focus on delivering exceptional customer service, the Department Sales Lead will train and develop team members in product knowledge and upholding store standards, establish a strong sales culture with accountability for operational excellence, achievement of financial goals, and store standards.

This position will lead the Liquor/ Spirits Department at the Brown Jug Anchorage Warehouse Store (242) on 4140 Old Seward Highway.

• Communicate in a clear and concise manner to team, lead effective huddles, coaching sessions, and delegate tasks to team members
• Support and coach others to improve any performance gaps
• Participate in department recruitment and succession plans for the store, in partnership with Store Manager
• Responsible for training store staff on key products in their departments

• Deliver exemplary customer service
• Act as the store's product expert, educating customers on unique products and Brown Jug's private label offerings
• Resolve customer complaints regarding sales and service; inform the Store Manager of all complaints
• Accountable for department product rollout and product launches
• Evaluate programs and promotions for effectiveness and offer recommendations to Store Manager
• Greet each customer within 30 seconds of entering the department or store
• Thank every customer as they leave
• Engage with customers, to learn what the customer wants
• Build the sale by introducing new products to the customer and add on at the register

Set the example of store excellence and ensure a solid awareness of all aspects of store operations, balancing the tasks with all managers in the store. Follow the business needs, using the heat map of customer flow. All managers are required to work the following schedules:

• December:
  Every weekend is required
• January:
  Flexible scheduling allowed for time off

• Ensure that goals will be met through appropriate planning and organization of labor, inventory, and finances for short- and long-term success
• Meet or exceed the department's Private Label targets
• Meet or exceed the department's financial targets, through partnership with the Store Manager
• Review and monitor Loss Prevention program to protect the company's inventory and assets, in Partnership with the Store Manager
• Monitor and make appropriate adjustments to scheduling to achieve labor cost

• Ensure Growler Bar is meeting the margin guidelines
• Ensure the Growler Bar gas and supplies are clean and up to date
• Focus toward completing the Beer Cicerone training
• Actively participate in company tastings and training
• Keep beer set up to date
• Work with the sales representatives to verify shelves are full, clean, and faced to two weeks of sales
• Actively work on the sales floor during the busiest times of the day to observe, coach, and sell to the customers

• Ensure the wine department flows according to the wine set
• Ensure the products are full, clean, and faced consistently
• Focus toward completing the CSW or equivalent wine training
• Actively participate in company tastings and training
• Work with sales representatives to verify all products are ordered and abundant to two weeks of sales
• Actively work on the sales floor during the busiest times of the day to observe, coach, and sell to the customers

• Ensure the liquor department flows according to the set
• Ensure the products are clean, full, and faced consistently
• Work with sales representatives to verify all products are ordered and abundant to two weeks of sales
• Actively participate in company tastings and training
• Focus toward completed CSS or equivalent liquor training
• Actively work on the sales floor during the busiest times of the day to observe, coach, and sell to the customers

• Actively participate in company tastings and training
• Ensure daily operating disciplines are met consistently
• Ensure the store is ready for business according to store standards, by scheduling manpower for the day
• Work with sales representatives to verify all products are ordered and abundant to two weeks of sales (NA and Cigarettes)
• Ensure all register supplies are abundant for business needs

• Customer service driven
• Effective leadership skills
• Strong sales background
• Strong…