Retail Part Time Team Lead

At Office Depot, the Retail Team Lead is a part‑time role providing “total solutions” to our customers encompassing products, technology, services, furniture and print offerings. The Retail Team Lead will quickly build and maintain customer relationships and become a trusted advisor by utilizing training to support sales offerings. The Team Lead will support a customer‑centric environment, engage with the local community, and contribute to a positive culture aligned with the Office Depot 5C values of Caring, Committed, Creative, Collaborative & Courageous.

This role also serves as a part‑time Key Carrier and may perform Leader on Duty functions.

• Responsibility in the Print function to support efficient operation while driving overall store sales.
• Operate and assist associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on‑time.
• Effectively utilize communication tools to request assistance within the Print Services area and to coordinate the appropriate service for all customers throughout the store.

• Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies. In partnership with all associates, ensure regular loss prevention compliance.
• Ensure compliance with company policies, procedures, and practices; and support the company’s loss prevention efforts.
• Contribute to increasing sales and profitability through conversion, average order value (AOV), and customer satisfaction improvement initiatives.

• Drive positive client satisfaction levels, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to drive client/customer retention.
• Continually develop personal selling skills and product knowledge through sales and service tools provided to deliver the total solution.

• Ensure the safety and security of the building and associates during the absence of the management team.
• In partnership with all associates, ensure regular loss prevention compliance.
• Perform opening or closing responsibilities, including activation/deactivation of the store’s alarm system and processes for opening or closing the store.
• Assist in the review of cash handling, cashier, and merchandise error logs, register voids, tax exemption and related cash office audits.
• Other duties as deemed necessary.

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service preferred.
• Basic computer skills; able to use job‑related technology and POS systems.
• Attention to detail and, ideally, experience in Print Services.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication; strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action‑oriented with a drive for results, sound decision‑making, patience, and a desire to continuously build product and selling knowledge.

Salary range: $12.75 to $16.97 per hour (subject to state and local minimum wage requirements).

Benefits include a 401(k) plan, medical, vision, dental, disability, life insurance, paid time off, and more. Eligible for incentive program based on the Incentive Plan.

We are committed to maintaining a safe and healthy work environment for our coworkers and customers. All coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

The above statements are intended to describe the general nature and level of work being performed by coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of coworkers so classified. Other duties may be assigned.

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.