Retail Store Management Trainee

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Employees can withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• Unlimited commission above hourly base rate.
• Vacation:
  One week of paid vacation after completing six months of full-time service; an additional week after one year; two weeks (80 hrs) on each anniversary date thereafter (years 2-5); 120 hrs after five years.
• Sick/Personal: 8 hrs after six months; 16 hrs each anniversary thereafter (years 2-5); 24 hrs after five years.
• Employee discounts available to all employees on the first day of active employment.
• Tuition Reimbursement with First Cash Education up to $2,000 per year for full‑time employees who meet the minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

We are seeking a Store Manager Trainee with a minimum of six (6+) months of Store Management experience. A Store Manager Trainee is accountable for the day-to-day operations of the store and promotes a positive, productive environment. The role partners with the Store Manager to lead and develop store employees, recruit and retain talent, maximize financial goals, and manage Customer Relations and Customer Satisfaction, creating a customer‑centric environment.

The position analyzes store financial statements, commits to the company’s asset protection program, promotes the business, and targets new customer acquisitions. The role works with a wide variety of products, including jewelry, general merchandise, tools, electronics, and firearms in FFL locations.

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of pawnbrokers so their development meets First Cash standards.
• Recruit top talent by sourcing candidates through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, ensuring all procedures protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store's financial statements and drive profitability through communication and goal‑setting.
• Ensure that operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure they understand the store’s mission and profit objectives.
• Remain up-to-date on product knowledge.
• The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods (standing, stooping, walking, climbing, pushing, pulling, and lifting).
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and become firearms certified.
• Employees may be asked to assist a customer on the exterior of the building or retrieve products from exterior storage.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Should be able to work in multiple locations as business needs dictate.
  
  Must have the ability to work a flexible retail schedule, including weekends and holidays.
• Store Manager Trainee will work 45+ hours a week; hours are business dependent.
• Computer literate and able to operate POS…