Parts Front Counterperson - Anchorage, AK

Trailer Craft in Anchorage, AK is looking for a Parts Front Counterperson for meeting and greeting walk‑in and phone customers in a professional manner, accurately processing orders in the system and coordinating pulling product, shipment or delivery to the customers.

Helping customers satisfy their transportation needs since 1986, Gordon Truck Centers, Inc. (GTC) is an expanded network of 19 dealerships doing business as Gordon Truck Centers, Freightliner Northwest, Western Star Northwest, Trailer Craft, Western Mountain Bus and Freightliner of Hawaii. As a full‑service Freightliner, Western Star, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy‑duty applications.

We are the premier Dealership Family in the Pacific Northwest and we build our team with the best employees. The expertise and efficiency of our team delivers first‑class service to our customers, safely and reliably, and we offer a variety of career opportunities across our dealership network. We’re looking for qualified applicants who are interested in joining the best Freightliner dealership in the Northwest!

Click to learn more about GTC.

• Includes but not limited to the knowledge and selling of Freightliner, Detroit Diesel, Perkins and Truck & Chassis parts products
• Greet and assist customers with parts orders via fax, phone and walk‑ins.
• All aspects of parts department functions including cycle counting, inventory & freight management.
• Look up and sell heavy duty truck parts using parts manuals (hard copy and electronic) to identify the correct part needed.
• Locate available parts when the dealership is out of stock.
• Use and operate a computer and multiple computer programs.
• Provide price quotes and other information.
• General knowledge on warranty periods and guidelines.
• Process manufacturers core returns.
• Use cash register to collect payment as well as process credit card transactions.
• Inclusion in a rotation for after‑hours phone calls for emergency parts.
• Additional duties include stocking and maintaining showroom to meet company standards.
• Other duties as assigned as business needs require.

High school diploma or equivalent preferred.

Parts counter experience preferred, not required. Previous cash and credit handling preferred.

Ability to operate a computer and associated programs including Microsoft Word and Excel. Must be professional and safety minded at all times. Excellent communication both verbal and written, listening skills. Good customer service skills. Ability to prioritize and multi‑task. Able to work with minimal supervision and direction. Ability to work independently as well as part of a team. Knowledge of heavy‑duty parts preferred, not required.

Requires standing, bending, stretching, use of a telephone and manipulating a computer keyboard. Some heavy lifting.

Mostly indoor work. Some noise while working around operation departments. While performing the duties of this job, the employee may be exposed to moving mechanical parts and vehicles.

Gordon Truck Centers operates many 24/7 facilities and off‑hour shifts may be required occasionally or for special events.

• Tuesday – Friday, 8:00 a.m. to 5:00 p.m., Saturday 7:30 a.m. to 4:00 p.m.
• Monday – Friday 9:00 a.m. to 6:00 p.m.

$23.00 to $25.00 based upon experience plus parts counter incentive program.

All offers of employment are made contingent upon successfully passing a pre‑employment drug screen and criminal background check. A motor vehicle records check is also required for positions with driving responsibilities.

Gordon Truck Centers, Inc. (GTC) provides a healthcare plan that covers medical, dental, vision and prescription benefits for eligible employees as well as a basic group term life insurance policy and employee assistance program. Eligible employees can enroll in our company Health Savings Account (HSA). Employees can contribute up to 60% of their pre‑tax earnings to 401(k) and the company will match dollar for dollar…