Personal Banker I​/II - UMed Branch

Personal Banker I/II – UMed Branch

The Person al Banker assists customers by understanding the bank’s products and services that best meet the customer’s needs. Customers are greeted and assisted with transactions, and the banker connects them to other departments when needed. The personal banker is responsible for establishing new business, expanding existing relationships, handling account openings, closures, and disputes, and ensuring an outstanding customer experience. The personal banker also conducts outreach and follows up with customers to build long‑term relationships and meet branch sales objectives.

Salary and schedule:

• Personal Banker I: $23.25/hour minimum
• Personal Banker II: $25.42/hour minimum

Schedule:

Monday‑Friday, with some Saturdays.

This is a branch‑based sales position that includes outside calling. The primary goal is to acquire, retain, and deepen consumer and business relationships. The banker creates an excellent customer experience, helps the branch meet sales objectives, develops new business, and boosts sales through targeted product recommendations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Establish new business and expand existing banking relationships by making sales calls in person and by phone to current and prospective customers, including consumers and commercial clients.
• Consult with existing and potential customers, analyze their financial needs, and recommend appropriate bank products and services while cross‑selling and making referrals to other areas of the bank.
• Open new accounts, sell consumer products and services, and respond to customer account‑related requests; may close accounts and conduct customer‑initiated account research and resolution.
• Implement the onboarding process for new customers to create an outstanding customer experience.
• Act as liaison between customers and other areas of the bank, maintaining awareness of existing and newly developed products to make appropriate recommendations.
• Initiate and process customer contracts for bank products and services and answer customers’ questions regarding the contract and service or product.
• Interview and evaluate customer needs to initiate consumer loan business, request and receive applications and other required paperwork to send for underwriting, inform customers of approval or denial, and coordinate loan closings where applicable.
• Perform other work‑related duties as assigned by the supervisor.

• Stay up to date on relevant laws and regulations and complete all compliance training on time.
• Be knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to the role.
• Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information.

Education and/or Experience – Minimum: Bachelor’s degree in a business‑related field plus one year of demonstrated experience in a customer‑relationship‑type position including one year of sales experience; OR four years in a front‑line customer contact position with two of the years as experience in a customer‑relationship‑type position, including one year of sales experience; OR equivalent combination of education/training and experience.

Preferred: Outside sales experience.

Other

Skills and Abilities:

Ability to type 35 words per minute and operate a 10‑key calculator;
Word processing and spreadsheet experience required; database experience preferred.

Language

Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations and standard banking services contracts; ability to write reports and business correspondence; ability to effectively present information, demonstrate products, and respond to questions from managers, business customers, and the general public.

Mathematical

Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages; ability to apply concepts such as fractions, percentages,…