Sales Agent, Customer Success Mgr.​/ CSM

• Employee Type Full-Time

The Account Representative is a front-line revenue and relationship driver for BAC, responsible for converting inbound and outbound sales opportunities into accurate, high-quality reservations and long-term client relationships.

This role operates at the intersection of sales performance, operational accuracy, and service excellence . Account Representatives work both independently and collaboratively —owning individual performance metrics while contributing to shared team goals, standards, and outcomes.

As part of BAC’s Operation Alignment Initiative, Account Representatives are expected to follow defined sales workflows, uphold documentation and handoff standards, and ensure every booking sets Operations up for success. This is a role for someone who is confident, detail-oriented, client-focused, and motivated by both personal accountability and team

Previous experience in sales, reservations, customer service, or account management preferred.

Strong verbal and written communication skills.

High attention to detail with the ability to multitask accurately.

Comfort with technology, CRM systems, Chat GPT/Gemini, and structured workflows.

Ability to work independently while thriving in a team-based environment.

Positive attitude, resilience, and an accountability mindset.

Drivers license with a clean driving record.

Account Representatives set the tone for the entire BAC experience. When Sales is aligned, accurate, and disciplined, Operations can execute calmly and confidently—and clients feel the difference. This role is essential to transforming demand into sustainable, high-quality growth through BAC’s Operation Alignment Initiative.

Demonstrate ownership of results.

Balance confidence with coachability and openness.

Support teammates during high-volume or high-pressure periods.

Communicate clearly, respectfully, and proactively.

Maintain composure and professionalism with clients and internal teams.

Uphold BAC’s RAISE UP values in every interaction.

Handle inbound and outbound sales inquiries via phone, email, Zendesk, digital channels, and other duties as assigned.

Provide accurate quotes and recommendations aligned with BAC’s services, pricing standards, and client needs.

Convert qualified leads into confirmed reservations with complete and accurate details.

Build trust with clients through clear communication, professionalism, and follow-through.

Represent BAC’s brand, values, and service standards in every interaction.

Own individual sales goals, activity metrics, and quality standards.

Contribute to shared team goals, including conversion rates, revenue targets, and accuracy metrics.

Collaborate with teammates to balance workloads, share best practices, and support peak demand periods.

Participate in team huddles, coaching sessions, and performance reviews with Reservations & Sales Manager.

Maintain a mindset of “win as a team, perform as an individual.”

Ensure all reservations are entered correctly and completely, including:

• Pickup/drop-off locations and times
• Vehicle requirements and special instructions
• Billing, payment method, and notes

Follow standardized workflows and SOPs for booking, modifying, and canceling reservations.

Prevent downstream operational issues by verifying details before confirming bookings.

Execute all Sales-related phases of Operation Alignment as defined by leadership.

Adhere to standardized sales workflows, handoff procedures, and documentation requirements.

Ensure clean, timely handoffs to Dispatch and Operations.

Identify gaps, recurring issues, or friction points and elevate them through proper channels.

Support continuous improvement by providing feedback from real client interactions.

Work closely with Dispatch to ensure reservations are operationally feasible and clearly communicated.

Coordinate with Operations and Leadership on special requests, high-touch clients, and edge cases.

Respect department boundaries while maintaining shared accountability for client…