Account Manager

We are seeking a dynamic team member with excellent customer service skills and a desire to build solid relationships with our customers. The primary goal of our Account Managers is to provide top-tier customer service and ensure high customer retention. This includes responding to Request for Quotes (RFQs) in a timely manner and the subsequent purchasing and logistics required for successfully processing client orders.

Far North Supply, a locally owned purchasing and logistics company, is seeking an Account Manager to join our expanding team. We are looking for a full-time team member with customer service, account management, and / or sales experience. Mechanical, construction, or oilfield background is preferred. This position is Monday through Friday, 8 hours per day, schedule to be determined.

• Build, maintain, and create strong customer relationships with new and existing clients
• Answer sales calls for general information, addressing and resolving customer concerns or questions
• Maintain clear, timely, and consistent communication with customers

• Ensuring the delivery of personalized customer service through timely and accurate quotations/sales orders that balance client needs with company margin goals.
• Coordinating deliveries/order logistics on behalf of customers
• Ensure accuracy and timely follow through of all orders from beginning to end.

• Identify, Evaluate, and Maintain relationships with qualified vendors/suppliers.
• Track supplier confirmations, shipping timelines, and delivery status
• Effective communication with vendors/suppliers in order to perform other job functions (i.e. requesting quotes, acquiring payment terms, etc.)
• Maintain clear and consistent vendor and item records.

• Partner with fellow account management team, accounting, warehouse team to provide the best possible service to customers.
• Coordinate with Warehouse/Operations for receiving, staging, and order expediting.
• Other duties as assigned

• Proficiency with Microsoft Office Suite – Word, Excel, Outlook, etc.
• Standard and 10-key Typing

• Add, Subtract, Multiply, and Divide
• Calculating Percentages, Mark Ups, and Profit Margins

• Highly Organized and Detail Oriented
• Effective Communicator and Team Collaborator
• Must have excellent verbal and written communication skills.
• At least 3 years in customer service preferred.
• At least 3 years of experience in B2B sales and logistics preferred.
• Must be at least 18 years old.
• Must have a high school diploma or equivalent.
• Must be able to perform physical requirements of a normal office position – Walking, Standing, Lifting up to 25lbs., etc.