Security and Fraud Specialist

Security and Fraud Specialist

The Security and Fraud Specialist plays a key role in protecting our customers and supporting the banking environment. This position is responsible for monitoring, investigating, and mitigating fraud risks while supporting the overall security and safety of the bank and its customers. The role works closely with bank employees to identify suspicious activity, investigate fraud claims, support loss prevention efforts and ensure compliance with bank policies and regulatory requirements.

Salary: $31/hour minimum. Job/salary offer would be commensurate with job level and experience.

Schedule: Monday-Friday

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assists bank staff when dealing with customers’ accounts involved in fraudulent activity, and interviews customers on complex matters. Coordinates with branches and other departments, and networks with other financial institutions, to attempt to recall funds to minimize losses due to fraudulent activity.
• Responsible for the fraud prevention system to include rule sets, testing, access administration, and evaluation to ensure it is functioning effectively. Monitors alerts daily and enters notes to clear alerts when fraud is not present. Creates cases manually or from alerts for documentation of investigation and collection of funds.
• Resolves issues of fraud/theft with customers and other financial institutions, processes bank-to-bank fraud claims and demand letters, and makes refund adjustments to customer accounts.
• Tracks fraud, including recoveries and losses associated with fraud, maintains the bank’s case management system, and develops fraud tracking processes and user guides.
• Responsible for investigating, documenting, and conducting remedial training when a bank loss occurs. Coordinates with other departments when events occur that require further reporting. Coordinates with Law Enforcement when needed. Assists with branch and bank-wide security training programs and facilitates regular security training as scheduled.
• Assists with building security, camera, and alarm system projects, and maintenance and repairs. Coordinates maintenance and inspection of security equipment and performs periodic and random security inspections, and prepares reports as needed.
• Maintains minimum security standards and assists in implementing procedures for safeguarding proprietary and customer furnished data. Reviews and makes recommendations to bank-wide security procedures. Conducts physical security and risk vulnerability inspections, evaluates and provides recommendations.
• Assists manager with guard station oversight as needed. May schedule overtime as needed and may audit guard station’s work to ensure it conforms to processes, procedures, and regulations.
• Performs the duties of the Security Manager during their absence or when unavailable.
• Performs other work-related duties as assigned by supervisor.

• Stay up to date on relevant laws and regulations and complete all compliance training on time.
• Knowledgeable of and comply with bank policies, procedures, laws and regulations that apply to you and your job.
• Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information.

Education and/or

Experience:

Minimum:
Bachelor's degree in a related business or technical field plus three years physical security, internal security, or fraud-related experience; or five years of physical security, internal security, or fraud-related experience; or equivalent combination of education/training and experience.

Preferred: Familiarity with banking regulations. Project management experience.

Other

Skills and Abilities:

Ability to keyboard 40 wpm required. Word processing and spreadsheet software experience required. Presentation software experience highly preferred. Ability to handle highly confidential information, frequent deadlines, and time constraints required.

Language

Skills:

Ability to read, analyze and interpret general business periodicals, professional…