Facility Maintenance Technician III

Position: Facility Maintenance Technician III (Future Opening)
PURPOSE OF POSITION:  

Perform preventive maintenance and repair of the Company's facility infrastructure to maximize availability and provide the highest quality of service for our customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

60%  

+ Dispatch to communities across the state of Alaska to perform preventative and corrective maintenance, repair, quality control inspections, and testing of company facilities.

+ Equipment includes, but is not limited to, HVAC, Generators, Batteries, UPS systems, Rectifiers, Fire Suppression, and power distribution systems.

+ Ensure compliance with all applicable codes, regulations, and company specifications.

+ Complete established facility-based maintenance routines designed to keep buildings within design performance conditions.

+ Ensure sites are neat, tidy, and in a compliant condition in accordance with occupancy type.

+ Monitor, coordinate, troubleshoot, and perform repairs on electrical, plumbing, HVAC, and building systems.

+ Replace light bulbs, filters, and other consumables as needed.

+ Ensure safety equipment is functional and accessible and that sites are maintained in a condition that will ensure effective operation of mechanical, power, and fire suppression systems.

+ Ensure facilities comply with safety regulations, conduct inspections, and support life and safety exercises.

+ Assist in setting up or dismantling office equipment, furniture, and machinery, and troubleshoot basic equipment issues.

+ Assist with seasonal tasks like snow removal or grounds maintenance as needed.

+ May be required to perform routine maintenance or repair of Core Network Equipment.

25%  

+ Assist in maintaining and updating software for scheduling, tracking work orders, equipment, and preventative maintenance.

+ Manage the various equipment and technology platforms which include monitoring, alarms, proactive troubleshooting, provisioning, and phone support for field technicians.

+ Manage, support, and troubleshoot for the highest availability of company facility infrastructure.

+ Interface with vendors as a customer to resolve technical problems and gather technical data.

15%  

+ Open and track corrective tickets to resolve problems.

+ Track and inventory maintenance supplies and order materials as needed.

+ Document maintenance activities, ticket tracking, and report equipment issues.

COMPETENCIES:

+ ACCOUNTABILITY
- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.

+ BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.

+ COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.

+ COMMUNICATION
- Conveys thoughts and expresses ideas appropriately and professionally.

+ Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person in a clear and concise manner to a range of audiences.

+ Ability to accurately read, write, and respond to routine business correspondence such as emails, chat messages, policies, procedures, reports.

+ COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics.

+ Ability to interpret and accurately apply applicable codes, regulations, policies, procedures, guidelines, etc.

+ CUSTOMER FOCUS - Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction.

+ Understanding of the unique travel, lodging, and customs of rural Alaskan communities.

+ RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.

+ RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.

+ Ability to effectively multi-task and prioritize, often with simultaneous or overlapping deadlines in an environment of ever-changing technology.

+ Understanding of HVAC, generators, batteries, light carpentry, and AC & DC power systems.

+ Knowledge of home/business wiring, adjusting, installation, and service of consumer electronics equipment.

+ Ability to maintain and troubleshoot HVAC, DC and AC power systems, and various building structures designed for telecommunication equipment.

+ Ability to maintain emergency backup, prime power generation, and battery plants.

+ Understanding of general high and low electrical voltage.

+ Ability to read and comprehend technical drawings and manuals and solve technical problems in a timely manner.

+ SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

+ TECHNICAL PROFICIENCY - Proficient computer skills and MS…