Network Maintenance & Construction Technician

Job Description

$2,500 Hiring Bonus! GCI's Network Maintenance & Construction Technician I will represent the company by providing outstanding customer service to current and prospective clients exploring our products and services, including those interested in upgrades or expansions.

• Perform professional and efficient installations and servicing of telecommunications solutions, including video, high‑speed data, and voice products, in both residential and commercial settings.
• Oversee system‑wide maintenance and quality control of network signal processing; proactively troubleshoot and resolve transmission discrepancies, signal loss, interference, and equipment malfunctions.
• Conduct comprehensive network analysis and maintain headend systems to ensure optimal performance.
• Safeguard the integrity of outside plant infrastructure, ensuring reliability and efficiency in service delivery.

• Execute and support aerial and underground projects, including cable installation, relocation, and maintenance, while strictly adhering to safety protocols and construction standards.
• Operate heavy machinery such as backhoes, trenchers, and excavators for excavation, foundation laying, and construction tasks.
• Lead quality control initiatives during construction and repair phases, ensuring all work aligns with operational standards for signal processing and infrastructure integrity.
• Oversee and perform excavation work to facilitate cable installations and restore sites to their original condition with minimal disruption.
• Perform precise splicing of copper, fiber optic, and coaxial cables for new construction and repair efforts.
• Provide comprehensive support for submarine cable systems, performing power safety assurance, OTDR testing, and documented repair procedures.
• Perform routine maintenance and repairs on AC/DC power supplies, including battery replacements and generator deployment when necessary.
• Safely trim trees and remove wooden poles to prevent interference with aerial lines and maintain network integrity.
• Implement effective traffic control measures during construction, excavation, or road-based operations; maintain flagger certification as required.
• Operate heavy vehicles to transport materials and equipment; ensure compliance with commercial driving regulations.
• Assist in sourcing equipment and materials essential for construction and repair, focusing on Harmonic Fiber Transport systems.
• Perform field engineering tasks, including troubleshooting system issues, responding to alarms, and replacing failed equipment.
• Maintain uninterrupted operation of RF, microwave, fiber optic, AC/DC, and HFC networks through regular maintenance, testing, and monitoring.
• Provide guidance to junior technicians by assisting with advanced tasks and offering mentorship on installation, testing, and repair of telecommunications systems.

• Accountability – takes responsibility for actions, decisions, and outcomes; maintains accountability for vehicles, inventory, documentation, and safety protocols.
• Basic Principles – engages with others to foster trust, respect, and confidence; follows the company’s Code of Conduct and upholds core ethical principles.
• Collaboration – works well with others to achieve shared objectives; sustains positive relationships even in challenging situations.
• Communication – effectively conveys thoughts and ideas; articulates technical information clearly in written and electronic reports.
• Customer‑Focused Technical Explanations – confers technical concepts to customers, contractors, utility workers, and colleagues in a clear and concise manner.
• Compliance – adheres to internal controls and safeguards company and customer confidentiality.
• Customer Focus – prioritizes delivering excellent service and building strong relationships with customers.
• Reliability – consistently follows through on assigned tasks and responsibilities; attends meetings and training on time.
• Results – combines job knowledge, initiative, sound judgment, and problem‑solving skills to deliver results; organizes assignments to maximize efficiency.
• Safety & Security – supports a safe working environment by adhering to…