Direct Service Advocate- Part Time Swing Shift

Direct Service Advocate – Part Time Swing Shift (2:30-10:30 pm)

The Direct Service Advocate (DSA) provides trauma-informed, survivor-centered support to individuals and families impacted by domestic violence, sexual assault, stalking, and related forms of abuse. This position supports safe and responsive shelter operations while assisting participants with crisis intervention, advocacy, safety planning, resource navigation, and stabilization services.

The DSA helps maintain a safe and supportive communal living environment and responds to participant needs with professionalism, compassion, and sound judgment. Responsibilities include participant engagement, crisis line support, intake and screening, documentation, facility support, group facilitation, and collaboration with internal and external service providers.

This position requires strong interpersonal skills, emotional resilience, adaptability, and the ability to remain calm and effective in crisis situations while maintaining participant confidentiality and professional boundaries.

• A relevant associate’s degree from an accredited institution OR two (2) years of experience working in social services and/or with at-risk individuals; a bachelor’s degree in a relevant field including human services, social work, psychology, or other related degrees are preferred. Additional experience can be used in lieu of education on a year for year basis.
• Computer proficiency and ability to utilize agency systems and databases
• Valid State of Alaska driver’s license OR be able to obtain one within thirty (30) days of hire

• Adhere to all agency policies, procedures, confidentiality standards, and mandatory reporting requirements
• Provide trauma-informed, survivor-centered services utilizing cultural humility, ethical communication, and professional boundaries
• Answer and respond to crisis line calls providing support, safety planning, de-escalation, information, and referrals
• Assist with participant screening, intake, orientation, and discharge processes
• Support participants in developing individualized safety plans, goals, and stabilization strategies
• Build respectful and supportive relationships with participants while promoting autonomy and empowerment
• Maintain accurate, timely, and complete participant documentation in accordance with agency policies, funding requirements, and applicable regulations
• Complete data entry, case notes, incident documentation, and statistical reporting within required time frames
• Facilitate groups, educational activities, and supportive participant engagement opportunities
• Provide advocacy, resource navigation, systems support, and referrals to community resources
• Collaborate with internal teams and external partners to coordinate participant services and support continuity of care
• Monitor participant and facility safety and respond appropriately to crises, emergencies, conflicts, and behavioral concerns
• Respond to medical and safety emergencies, including providing trained emergency interventions such as first aid, CPR, AED, and Naloxone/Narcan administration as appropriate
• Conduct routine facility walkthroughs to maintain safety, cleanliness, and operational awareness
• Support communal living expectations and assist with conflict resolution and problem-solving amongst participants
• Assist participants with basic needs, including supplies, hygiene items, meals, donations, transportation coordination, and shelter resources
• Perform administrative and operational support tasks including filing, phones, inventory support, cleaning tasks to maintain a healthy and sanitary living environment, and supply organization
• Participate in staff meetings, trainings, case coordination, and agency initiatives
• Support onboarding, mentorship, and training of new staff as assigned
• Provide participant transportation in agency vehicles for shelter-related needs, appointments, services, and other approved activities in accordance with agency policies and procedures
• Perform other related duties as assigned

• Support participants in working towards individualized goals and case plans
• Facilitate…