Case Manager​/Lead Case Manager, Victim Services

• Base Pay $27.25 - $37.75 / Hour
• Employee Type Non-Exempt - Full Time

Job Title: Case Manager/Lead Case Manager

Department: Victim Services

Reports To: Case Management Supervisor

Supervises: None

FLSA Status: Non-Exempt

Pay Grade: N5 (Case Manager), N6 (Lead Case Manager)

Job Type: Regular, Full-Time

AKBCU: No ICPA: No

Case Managers provide comprehensive case management services to victims of crime, collaborating closely with Staff Attorneys and Paralegals to deliver civil legal services to primarily Alaska Native and American Indian victims and survivors of domestic violence, sexual assault, human trafficking, dating violence, stalking, and other crimes. Working in partnership with our people, Case Managers develop opportunities that fulfill our endless potential by providing trauma-informed advocacy, safety planning, legal support, and court accompaniment services.

This position requires strong assessment abilities, cultural competency, crisis intervention skills, and dedication to helping participants access internal and external resources while upholding victims' rights and supporting pathways to healing and justice.

• Conduct participant intakes, comprehensive assessments, and direct services associated with victim services programs.
• Provide immediate crisis intervention, advocacy, and trauma-informed support to victims of crime in person, via phone, or through virtual platforms.
• Deliver comprehensive case management services including safety planning, goal development, and resource coordination for participants.
• Provide legal advocacy services to victims who experience domestic violence, sexual assault, sexual harassment, dating violence, sex trafficking, and other crimes.
• Prepare and file protective orders, accompany participants to court proceedings, and provide legal system navigation support.
• Track and document all relevant participant information, case notes, and service activities for accurate reporting purposes.
• Prepare and submit accurate and timely reports for related program grants, coordinating with leadership to monitor grant-required information.
• Administer supportive services according to program policy, procedure, and budget guidelines.
• Develop positive working relationships with tribal and local service providers to ensure coordinated community response.
• Participate in intra- and interagency meetings concerning effective responses to adult and child victims of domestic violence and related crimes.
• Engage in community outreach events and activities to promote awareness of Victim Services department and available resources.
• Support community partner meetings, program events, and outreach activities as assigned.
• Participate in scheduled community meetings, webinars, department meetings, and training as requested.
• Maintain strict confidentiality according to all state and federal regulations, policies, and procedures.
• Perform all related duties as assigned.

• Perform all duties and responsibilities of Case Manager with an advanced level of proficiency.
• Manage cases with increasing complexity requiring advanced case management skills and crisis intervention expertise.
• Mentor, train, and support new and current Case Manager staff members in best practices and departmental procedures.
• Assist with annual reviews of internal documents, policies, procedures, and program processes.
• Support all reporting structures and grant compliance requirements to ensure program integrity.
• Attend high-level community stakeholder meetings as CITC representative and advocate for victim services.

• Excellent verbal and written communication skills with ability to interact effectively in cross-cultural situations.
• Demonstrated ability to coordinate multiple activities and manage complex caseloads simultaneously.
• Strong organizational and time management skills with exceptional attention to detail.
• Demonstrated ability to handle crisis situations and make sound judgments under pressure with minimal supervision.
• Excellent customer service skills with a trauma-informed, victim-centered approach to service delivery.
• Demonstrated ability to work effectively in a team atmosphere while maintaining independent caseload responsibilities.
• Working knowledge of motivational interviewing techniques and strength-based approaches to case management.
• Comprehensive understanding of domestic violence, sexual assault, interpersonal violence, human trafficking dynamics, and victims' rights.
• Knowledge of Alaska Native and American Indian culture, community resources, and service delivery systems.
• Demonstrated knowledge and understanding of the social, health, educational, training, and cultural needs of the Alaska Native and American Indian community.
• Commitment to race equity work, social justice, and culturally responsive service delivery.

CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication…