Services Technician ; PCN

Employment Services Technician 3

Job location:

Anchorage, AK. Exempt from Hiring Freeze.

The Employment Services Technician 3 (EST
3) provides supervisory leadership at the Midtown Job Center within the Career Support and Training Services unit, overseeing EST 1/2 staff, managing caseload, coordinating service delivery, monitoring program performance, and ensuring compliance with WIOA, STEP, and JVSG. The role supports program planning, budgeting, community partnerships, and supervises case managers including Disabled Veteran Outreach Program Representatives.

DETS mission: provide labor exchange, employment and training services, and unemployment insurance to Alaskans and businesses. Core values:
Integrity, Teamwork, Respect, Customer Service, Communication, Excellence, Training, and Creativity.

Professional growth opportunities, clear advancement path, stable 40‑hour week, Monday‑Friday 8:00 a.m.‑5:00 p.m., generous paid leave, comprehensive health coverage, robust retirement plan.

The role is based at Midtown Job Center: free parking, nearby restaurants, essential services. Fast paced, varied priorities, customer interactions, and a direct impact on job seekers and the community.

• Adaptability: adjusts work, applies critical thinking to address demands.
• Interpersonal
  
  Skills:
  
  friendly, empathetic, respects diversity.
• Managing Performance: sets expectations, tracks progress, provides feedback.
• Client Engagement/Change Management: understands change impact, applies change‑management principles.
• Partnering: builds alliances, collaborates across boundaries.

One year experience as EST 2 or two years as EST 1 or three years providing employment services, coordinating training, conducting skills assessments, making referrals, providing public services, explaining policies, resolving complaints, and related responsibilities.

The State of Alaska complies with Title I of the ADA. Individuals with disabilities may request accommodations. The State of Alaska is an equal opportunity employer.

Amanda Carlson
South Central Regional Manager
Phone: 907‑352‑2509
Email: amanda.carlson

Phone (800) 587‑0430 (Statewide toll‑free)
(907) 465‑4095 (Juneau and out‑of‑state callers)