Case Manager

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Full Time - Hourly Service Anchorage, AK, US

2 days ago Requisition

The Case Manager provides clients with essential behavioral health case management services, focusing on implementing individualized service plans to address behavioral health needs, substance use challenges, and housing stability. This position works collaboratively with other members of the client’s care team to identify and access services necessary for the client to stabilize and achieve their goals.

CSS provides the training and support needed for case managers to develop their skills, earn certifications, and promote through the career pathway from Case Manager I to IV. Case Managers may be hired as Level 1 or Level 3 depending on qualifications.

• Education: High School Diploma or GED. Bachelor’s degree in social work, human services, counseling, or related fields (or 4 years of applicable experience) is preferred.
• Experience: 1 year as a CSS Assistant Case Manager or related direct service role, or 4 years of relevant experience equivalent to a CSS Case Manager.
• Certification: Counselor Technician or Chemical Dependency Counselor (Levels I or II) required.
• Driver’s license: A valid driver’s license, auto insurance, and personal vehicle are required.

• Accountability:
  Takes ownership for delivering on commitments, owns mistakes, and uses them as learning opportunities.
• Adapting to Change:
  Accepts and adapts to change thoughtfully and remains open to new perspectives.
• Confidentiality:
  Maintains the highest level of confidentiality and uses confidential information only for business purposes.
• Communicating Effectively:
  Shares information, listens, and conveys ideas in a clear manner.
• Cultural Competence:
  Demonstrates sensitivity and respect toward diverse groups.
• Decision Making/Judgment:
  Approaches problems methodically, involves others as needed, and applies sound judgment.
• Delivering High‑Quality Work:
  Ensures responsibilities meet all requirements and expectations, finishing tasks promptly and accurately.
• Results Orientation:
  Focuses on outcomes, follows through on commitments, and remains efficient toward measurable results.
• Teamwork:
  Cooperates within the team and across the agency, communicating openly and honestly.
• Stress Tolerance:
  Demonstrates emotional resilience and seeks support when necessary.
• Empathy:
  Provides non‑judgmental services and focuses on individualized care based on clients’ needs.

• Intensive Case Management Models
• Principles of Case Management
• Motivational Interviewing
• Trauma‑Informed Care
• Federal, state, and local regulations concerning housing and homelessness
• Housing First Model and Harm Reduction
• Resources in the Anchorage community
• Fully Proficient in Microsoft Office Suite

• Behavioral Health Support: Engage and outreach to prospective clients who are unhoused and experiencing behavioral health or substance abuse challenges; provide interventions outlined in the individualized care plan.
• Resource Coordination: Quickly connect clients to appropriate community resources, ensuring they receive necessary behavioral health, housing, medical, and employment services; act as liaison between clients and providers to ensure continuity of care.
• Documentation & Billing: Accurately document all client interactions, including case notes and updates to client records, in compliance with agency standards; maintain detailed documentation to meet a minimum of 50 % billing rate.
• Crisis Intervention & Support: Provide crisis intervention when necessary, offering immediate support to clients in behavioral health or housing crises.
• Ongoing Support & Advocacy: Monitor client progress, conduct follow‑up contacts to assess housing, treatment, and health status; advocate for clients in securing housing, mental health services, and other needed support.
• Collaboration & Coordination: Work with clinical teams to coordinate service delivery, assist with intake, scheduling, and care planning; share monthly case management statistics with the program director.
• Community Resource Knowledge: Maintain up‑to‑date knowledge of community behavioral health and housing resources and service providers to support clients’ diverse needs.
• Flexibility: Work varying hours and days, including evenings and weekends as required.

The work environment is typically a shared indoor office space with outreach in shelters, agencies, and public settings for unhoused clients. Occasional lifting of up to 25 pounds, frequent sitting or standing at a desk, and driving are required. Travel within Anchorage is required; travel outside Alaska is rare.