Guest Services, Social Work

Guest Services Staff

The Guest Services Staff (GSS) position is an integral member of the operations team. The programs strive to provide services to adults experiencing homelessness in a manner that facilitates safety, trust, and collaboration. CSS programs uphold the ideals of empowering participants. This highly mobile position is responsible for the general welfare and safety of all program participants and fellow staff members.

CSS is a Catholic human and social services agency and behavioral health care provider that welcomes people of all faiths through its programs and employment. We provide help for our Alaskan neighbors through a variety of supportive service programs, including emergency shelter, food stability, housing, case management, and refugee assistance. CSS empowers individuals and families on their path to permanent stability, creating thriving communities for all.

Located in Anchorage, Alaska, CSS is a nationally accredited organization through the Council on Accreditation (COA), which recognizes that CSS provides high quality services that meet best practice standards in the social service field.

The Guest Services position has a variety of shifts and locations which use the GSS as a critical member of its teams. The following are the locations which require GSS support and are a part of the Adult Homelessness Services Team  may apply once, and we will work with you to determine the best location based on your preferences and our needs.

The Brother Francis Shelter provides services 24 hours a day, seven days a week and serves up to 120 male and female guests nightly in a manner that facilitates guests' feelings of safety, trust, and collaboration. While upholding the ideals of empowering shelter guests, this highly mobile position is responsible for the general welfare and safety of all shelter guests and fellow staff members.

The Complex Care Shelter provides supportive services for individuals who have difficulty accessing and navigating congregate shelter due to disability or health characteristics. CCS operates 24 hours a day, seven days a week serving up to 83 guests nightly in single or double occupancy rooms. CSS provides day services to adult men, women and seniors in a trauma informed service model.

The 3rd Avenue Resource & Navigation Center is part of a campus with Brother Francis which provides Adult Homeless Services. 3

RNC operates eight hours per day, five days a week serving up to one hundred clients seeking services. This position provides services to individuals experiencing homelessness or at risk of homelessness within the Anchorage Bowl.

The 56th Ave Shelter provides comprehensive services 24/7, every day of the week, to accommodate the needs of up to 200 guests each night. Everyone who walks through its doors can find a safe place that fosters feelings of security, trust, and cooperation. In alignment with its core mission of empowering those it serves; the shelter has established a highly dynamic and responsive environment.

Staff members in these crucial positions are not only tasked with ensuring the general welfare and safety of all shelter guests but are also dedicated to creating a supportive atmosphere for their colleagues. This commitment to maintaining a safe, respectful, and collaborative space exemplifies the shelter's dedication to upholding the dignity and well-being of everyone seeking shelter services.

Competencies:

Demonstrated dependability, maturity, and initiative. Ability to handle crisis situations and accomplish tasks assigned with minimal supervision. Excellent interpersonal skills. Must be able to maintain program/guest/agency confidentiality and treat everyone with dignity and respect. Ability to set and observe appropriate personal limits and boundaries, especially with respect to shelter guests. Ability to relate positively to supervisor, fellow employees, and all shelter guests.

Flexibility to deal effectively with a variety of people, situations, problems, and changes.

Skills:

Committed to collaboration and shared decision-making is a key part of leadership style. Desire to work with a variety of people, situations, and…