Case Manager, Financial Assistance

Base Pay and Employment

• Base Pay $21.5 - $37.75 / Hour
• Employee Type Non-Exempt - Full Time

• Name HR Department

Job Title: Case Manager I/II/III/IV

Department: Financial Assistance

Reports To: Case Management Supervisor

Supervises: None

FLSA Status: Non-Exempt

Pay Grade: N3 (I), N4 (II), N5 (III), N6 (IV)

Job Type: Regular, Full-Time

AKBCU: No ICPA: Yes

Case Managers provide comprehensive case management services for Alaska Native and American Indian participants in TANF, General Assistance, Disability Employment Services, and 477 programs within the CITC service area. This position identifies participants' strengths and skills while helping them overcome personal, vocational, work, and family barriers to achieve self-sufficiency. Working in partnership with our people, Case Managers develop opportunities that fulfill our endless potential by advocating for participants, developing career and self‑sufficiency plans, and providing crisis intervention.

The role requires strong assessment abilities, cultural competency, and dedication to helping participants access internal and external resources.

• Maintain an active participant caseload, providing comprehensive case management services to Alaska Native and American Indian participants.
• Conduct thorough assessments to identify participants' strengths, skills, and barriers, developing realistic self‑sufficiency plans tailored to individual needs.
• Provide one‑on‑one coaching and guidance in job search strategies, life management skills, and problem‑solving support to prevent job loss.
• Coordinate internal and external participant referrals, including Life Skills workshops and Barrier Assessments, ensuring appropriate follow‑up.
• Document all participant interactions, progress, and outcomes in appropriate databases, maintaining accurate case notes, payments, goals, and terminations.
• Conduct home and worksite visits to assess participant progress and provide support in their natural environments.
• Participate in Integrated Case Management meetings to coordinate services with internal and external agencies.
• Administer supportive services according to program policy, procedure, and budget guidelines.
• Deliver short‑term intervention and stabilization services, facilitating transitions to long‑term assistance or resolution as appropriate.
• Conduct departmental orientations and peer‑to‑peer sessions for program participants.
• Update and report participant statistics monthly to track program outcomes and effectiveness.
• Coordinate participant transportation with the department driver and serve as on‑call case manager when assigned.
• Attend and actively participate in department meetings, trainings, and community events.
• Maintain strict confidentiality according to regulations, policies, and procedures.
• Perform all related duties as needed and assigned.
• Perform all duties and responsibilities of Case Manager I with a higher level of proficiency.
• Support Case Manager I staff by answering questions, providing guidance, and making recommendations related to position duties and responsibilities.
• Mentor new case managers in best practices and departmental procedures.
• Perform all duties and responsibilities of Case Manager I and II with an advanced level of proficiency.
• Complete and maintain SSI/SSDI Outreach, Access, and Recovery (SOAR) certification.
• Provide specialized assistance and referrals for participants applying for Social Security benefits.
• Apply advanced knowledge of Social Security Administration application procedures to support participants.
• Demonstrate working knowledge of social work theory and practice in case management activities.
• Perform all duties and responsibilities of Case Manager I, II, and III with an advanced level of proficiency.
• Monitor and assist Case Managers with capturing participants' accountable work activity data to ensure accurate work percentage rates.
• Support Case Management Leadership in tracking work participation rates, monthly contacts, and time frames for service delivery compliance.
• Identify, coordinate, and assign appropriate training opportunities for department staff.
• Monitor GA and…