Protective Services Specialist

Position Overview

The Department of Family and Community Services, Office of Children's Services (OCS) is recruiting for a full-time Protective Service Specialist 1/2 located in Anchorage, Alaska.

This position will be filled at either the 1 or 2 level depending on the applicant's qualifications and job experience. It is recommended that you apply for all levels if you are qualified.

In this role, you’ll be the first point of contact for individuals reporting concerns about child safety and well‑being. You will be responsible for gathering essential information and screening reports. Success in this position requires strong customer service, critical thinking, and the ability to work calmly in a fast‑paced environment. Your work will play a vital role in protecting children and supporting families across Alaska.

The position offers either a 3-day or 4-day work week with shifts starting at 8:00 am. The 3-day schedule is Friday, Saturday, and Sunday. The 4-day schedule is Friday, Saturday, Sunday, and Monday.

All positions are full-time. Training and probationary period:
The first twelve months in the agency are probationary and considered a training period, with formal virtual training and on‑the‑job training with your supervisor and with other colleagues.

• Insurance Benefits
• Retirement Benefits
• Paid Leave
• twelve paid holidays per year

• This position requires a valid Alaska driver's license.
• Additionally, while the Division does have vehicles assigned to it, they may not always be available for staff use. Mileage reimbursement is available when a personal vehicle is used for work-related matters. Current automotive insurance must be in place prior to use of a personal vehicle while conducting business on behalf of the State.
• Relocation reimbursement costs may be provided by the State of Alaska.
• For positions in this job class, a child protective history check will be performed per AS 12.62.160 and/or 13 AAC 68.315 including a background and fingerprint check.
• The successful candidate may be required to attend multiple training courses normally located in Anchorage.

• Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;
  
  is committed to providing quality products and services.
• Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
• Interpersonal
  
  Skills:
  
  Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender,…