Case Manager

Employment Case Manager

Join our team! Assets, Inc. is seeking a dedicated, full-time Employment Case Manager! Pay starts at $20.76 per/hr with credit given for experience and education listed on your application.

In accordance with Assets, Inc. core values and mission, the Employment Case Manager (ECM) leads efforts in developing and maintaining quality systems that result in improved support services provided to individuals experiencing disabilities in community based employment and the Contracts Department employment. This position provides service coordination, direct/indirect support, job development, job placement, and on the job coaching to individuals experiencing developmental disabilities and/or mental illness.

This position ensures compliance and quality of client services and budgets, teaches and mentors Job Coaches and Contract Site personnel on a variety of employment support services techniques/methods, advocates for served individuals, and provides individually determined support services/job coaching. This position works in a professional manner with community businesses, service providers, team members, parents and / or guardians, and the individuals who are receiving employment services.

This position may require de-escalating verbally or physically aggressive individuals according to identified procedures and individual client protocols.

Adheres to and demonstrates Assets, Inc. core values, mission, policies, and compliance plan in the performance of all aspects of this position.

As part of a team, the ECM provides service oversight and service coordination for persons supported by the team. This includes, but is not limited to:

• Effectively supporting individuals in achieving their treatment plan objectives.
• Participating in problem solving, team development and professional growth.
• Providing input and contributing to the formulation and development of individual treatment plans and their review.
• Coordinating off-site activities necessary for job retention, including ancillary services and transportation.
• Effectively advocating for individuals served.
• Facilitating issue oriented treatment team meetings.
• Evaluating plan implementation and effectiveness of services. Recommends service adjustments through the plan review process.

Comfortable with sales / networking (building relationships) and making in person presentations with prospective employers. Conducting face to face appointments / meetings with employers. Answers employer questions and / or concerns in a positive manner. Serves as a consultant and resource to employers in the community.

Provides quality control oversight and coordinates support services in community based employment settings as well as the Assets' Contracts Department according to company/departmental guidelines and standards. This includes, but is not limited to:

• Assists in establishing/revising and maintaining quality standards of support services.
• Regularly visits contract sites/community based employment sites to observe served individuals and measure their performance/progress; as well as to observe the support services delivered by staff.
• Evaluates site efficiency of client worker teaching strategies and recommends adjustments to site support personnel, Job Coach and Contract Associates.
• Helps the served individual and the support personnel with issues of job performance.
• Trouble shoots and brainstorms through effective communication to solve team/site and client performance barriers as they arise.

Provides training, coaching and mentoring to support personnel in a variety of support related tasks including note writing, tasks analysis and training techniques. Motivates staff to provide best practices in supported employment. Maintains awareness of established supported employment goals.

Develops and implements Individual Support Plans (ISP) for individuals receiving on-going, long term support, including:

• Quantifying assessment information needed for identifying goals or support areas.
• Coordinating treatment planning and the review process as part of the support team.
• Writing plans and developing data collection systems, ensure plans are submitted in accordance…