Aviation Customer Support II

Overview

Fairweather is a premier service provider based in Alaska, specializing in delivering high-quality solutions in remote and Arctic environments. Guided by a mission rooted in safety, integrity, and operational excellence, Fairweather supports critical industries with dependable services tailored to harsh and challenging conditions. The company fosters a dynamic, inclusive work environment where employees are equipped with the tools, training, and support they need to thrive and succeed.

• Competitive Compensation & Benefits:Industry-aligned pay and a robust benefits package.

• Supportive Culture:Team-oriented environment focused on collaboration and mutual success.

• Career Development:Opportunities for training, advancement, and professional growth.

• Safety Commitment:Strong focus on employee well-being and workplace safety.

• Medical Coverage:Comprehensive Federal Employee Health Benefits (FEHB), including medical, dental, and vision plans.

• Retirement Savings:401(k) retirement plan with up to 4% company match.

• Insurance Protection:Includes short-term and long-term disability, life insurance, and optional supplemental coverage.

• Employee Assistance Program (EAP):Access to free counseling and support resources.

• Paid Holidays:Observance of all major federal holidays.

• Flexible Spending Accounts (FSAs):Options for health and dependent care expenses.

Description

The Ticket Counter Agent is responsible for providing exceptional customer service to 45,000+ passengers at the airport ticket counter. This includes assisting with ticketing, check-in, baggage handling, flight information, and resolving customer inquiries or issues in a professional and courteous manner.

• Respond to inquiries related to aircraft, flight details, and various scheduling matters.
• Check baggage for the appropriate airport or camp destination and guide passengers to assigned gates for boarding.
• Make public address announcements regarding arrivals and departures.
• Prepare, print, and distribute manifests and boarding passes.
• Verify passenger identification in accordance with the requirements.
• Coordinate specialized law enforcement passenger authorizations (e.g., subpoenas, warrants).
• Maintain confidentiality of passenger manifests.
• Effectively communicate current information to flight crews, colleagues, Aviation Logistics Operations personnel, airport staff, North Slope Security offices, clients, and other company employees.
• Ensure management and affected passengers are promptly informed during any weather or mechanical delays.
• Notify management and relevant staff of any deviations by submitting Incident/Safety Reports.
• Oversee safe and timely boarding and closing of flights.
• Provide support to passengers requiring commercial services at the airport.
• Liaise with other airlines during delays to facilitate passenger and baggage transfer and processing.
• Adhere to security protocols for passenger handling and airport facilities.
• Process claims related to lost, delayed, or damaged baggage.
• Store and properly dispose of abandoned items.
• Ensure the airport office and ticket counter area are maintained in a clean and professional manner.
• Create and maintain reports related to ticket counter operations.
• Develop documents pertaining to work processes and procedures.
• Provide general administrative support to the supervisor.
• Collaborate with staff, management, and airport personnel at all levels.

The work schedule can vary. There are 3 shifts and you may be asked to be available for any of those shifts. The earliest time begins at/around 5:00am (or when the first flight leaves) and the latest time is typically at/around 8:00pm (or when the last flight arrives). The normal work schedule is Monday through Friday with occasional, but rare, work on weekends.

Some overtime will be required, and this role will work during holidays.

• 4:30am-1:30pm
• 5:00am-2:00pm
• 10:00am-8:00pm

• Must possess legal authorization to work in the United States as a U.S. citizen, national, or as an alien admitted for permanent residence, refugee, or asylee status.
• Minimum of…