Passenger Service Agents ; III and IV-Seasonal Positions at NANA Regional Corporation

Passenger Service Agents are responsible for flight setup, passenger check‑in, and flight close‑out, making public announcements and assisting all customer inquiries, ticketing, reissuance, exchanges, mileage award ticketing, excess baggage fee collection, and coordinating passenger aircraft boarding and deplaning in the gate area.

• Provide clear, concise, and courteous information for the traveling public.
• Operate loading bridges and aircraft doors.
• Assist disembarking/embarking passengers and personal effects from aircraft.
• Assist wheelchair vendors as needed (carry‑on / carry‑off / stretcher passengers and personal effects and any passenger requiring assistance).
• Assess passenger needs and abilities to use the correct mobility equipment.
• Carry and operate a radio/pager as required.
• Assist special needs passengers/unaccompanied minors and personal effects to ensure a seamless, stress‑free airport experience using all facilities at the port.
• Monitor special needs passengers and personal effects in the gate area.
• Maintain a pleasant and professional demeanor at all times.
• Operate paging and announcement systems at the gate and ticket counter as required.
• Perform miscellaneous duties as assigned.

• High level of expertise in Windows‑based computer programs (Excel, Word).
• Previous customer service experience.
• Public speaking skills.
• Minimum age 18 years.
• U.S. citizenship or proof of right to work in the U.S.
• High School graduate or GED.
• Excellent communication skills.
• Ability to lift 50 pounds comfortably.
• Ability to stand for long periods of time.
• Fluent reading, writing, speaking, and understanding of English.
• Friendly and outgoing personality.
• Ability to work under stressful situations and tight time constraints in a fast‑paced environment.
• Flight crew and customer relationship skills are a must.
• Present a clean and neat work area to customers.
• Attention to detail.
• Self‑motivated, team player.
• Required to work nights, weekends, holidays, and varying schedules.
• Well‑groomed appearance following uniform policy (certain contracts do not allow facial piercings, visible tattoos, or vibrant colored hair).
• Successfully complete a background investigation, including FBI fingerprints, criminal history, and pre‑employment drug test.

• Valid driver’s license.
• Proficiency in German or another second language.
• Previous ticket counter or airline operations experience.

• May occasionally lift or move up to 70 pounds with assistance, more frequently up to 50 pounds.
• Regular use of hands, talk, hear, bend, stoop, kneel, walk, climb, sit, and balance.
• Stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear as required for essential functions.
• Climb stairs, bend at the waist, kneel, crouch, or stoop as frequently required.
• Close vision and color vision are required.
• Occasional exposure to outside weather conditions.
• Noise level is usually moderate, but can reach a high level during aircraft arrival; hearing protection is required and provided.

Job : 2025‑16089

Work Type: On‑Site

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender‑identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.

For individuals with a disability, or who have known limitations related to pregnancy, childbirth, or related medical conditions, we would like to help you get the best possible outcome. Please contact us at  or 571‑353‑7053 if you would like to request a reasonable accommodation for any position’s responsibilities, duties, or requirements.