NAC Cargo Service Agent

Company Information

Saltchuk Aviation is a family of diversified air cargo and aviation services companies. We operate Part 121, 135, and 145 certificates, creating vital connections by serving customers and communities across the U.S. with reliable and efficient aviation services.

Saltchuk Aviation employs over 900 employees in the air cargo, ground handling, aircraft maintenance, aviation logistics, and air freight on-demand charter sectors across five operating companies, transporting over 380 million pounds of freight annually.

• Northern Air Cargo (NAC):
  The largest all-cargo airline in Alaska since 1956. Operating out of its primary base at the Ted Stevens Anchorage International Airport, NAC serves 13 communities throughout the state, providing safe, reliable cargo services and a place for employees to build long-term careers.
• Northern Air Maintenance Services, LLC (NAMS): A Part 145 certified repair station providing year‑round maintenance and ground services to a major oil exploration and production company. NAMS handles all below‑wing services, including baggage handling, catering, aircraft servicing, and passenger loading.
• Ryan Air, Inc.: A Part 135 air carrier operating a fleet of 23 aircraft (including Cessna 207s, Cessna 208s, Casa 212s, SAAB 340s, and Pilatus PC‑12s). Ryan Air utilizes a hub‑and‑spoke model to deliver bypass mail, general freight, and passenger services to over 70 villages in rural Alaska.
• Aloha Air Cargo (AAC):
  The largest air freight carrier in the state of Hawaii, moving approximately 350,000 pounds of diverse cargo—including perishables and priority packages—per day to all major Hawaiian destinations.
• Aloha Tech Ops (ATO):
  Provides aircraft maintenance and repair services to several airlines flying to major destinations in Hawaii, executing over 2,000 pre‑departure checks monthly.

• Pay Rate: $20.25/ hour
• Insurance:
  Comprehensive medical, dental, and vision insurance programs.
• Company‑Provided Benefits:
  Life insurance, short‑term and long‑term disability, and an Employee Assistance Program (EAP).
• Retirement:
  Competitive 401(k) match program with a zero‑day vesting period.
• Bonuses:
  Annual performance bonus and regular salary review programs.
• Paid Time Off:
  Competitive PTO, personal days, and recognized federal holidays.
• Reimbursements:
  Wellness/fitness, transportation, and tuition reimbursement up to $5,250 annually.
• Perks:
  Extensive employee discount programs with major national retailers.

The Cargo Service Agent plays a vital role in our daily operations, ensuring the efficient acceptance, consolidation, loading, and unloading of air freight through physical teamwork and the skilled operation of ground handling equipment. All duties are executed in strict alignment with Northern Air Cargo policies to maintain systematic, highly organized, and safe processes. Work assignments are dynamically divided between ramp and warehouse environments.

• Safely and efficiently load and unload inbound and outbound air cargo shipments to ensure timely departures to their proper destinations.
• Enthusiastically greet and assist customers with unloading freight from delivery vehicles using specialized material handling equipment, including non‑powered tools, electric pallet jacks, and forklifts.
• Complete, verify, and process all required shipping documentation accurately, courteously, and in a timely manner.
• Meticulously verify customer freight against receiving documents, perform data entry, and apply labels; weigh and describe cargo, conduct required security inspections, and process specialized paperwork for Dangerous Goods to ensure cargo is fully air‑eligible.
• Strictly comply with all cargo acceptance policies and procedural guidelines outlined in the Cargo Service Agent manuals, adhering to all regulatory requirements.
• Maintain a secure and hazard‑free environment within the cargo facility at all times by championing safety and security protocols.
• Proactively communicate and document safety concerns, operational irregularities, challenges, and team successes to management.
• Reference cargo manifests to…