Dispatch Manager

Dispatch Manager

Operations Anchorage, Alaska

Position at Span Alaska Transportation (MSTS)

Span Alaska Transportation, established in 1978, is a premier, asset-based freight forwarding company serving the great state of Alaska. Our dedicated team provides outstanding service with exceptional care and attention to detail. We are always interested in extraordinary people with proven skills who are dependable team players and bring out the best in others.

Our supportive and empowering work environment is the foundation of the superior service, customer experience, and satisfaction we are known for within our industry.

At Span Alaska Transportation, you’ll join a stable, mission‑driven logistics company that connects Alaska to the rest of the country. We invest in our people by offering meaningful work, strong benefits, and a culture built on safety, accountability, and teamwork.

As part of our team, you can expect:

• Competitive base pay
• Incentive compensation opportunities tied to business performance for all positions
• Comprehensive health and welfare benefits
• Paid Time Off (PTO), Sick Leave, and paid holidays
• Retirement plan with 100% vesting after one year of employment
• A safety‑first, team‑oriented work environment

Matson is honored to be certified as a Great Place to Work. Our team of dedicated and talented employees consistently deliver exceptional results for our customers and the communities in which we serve.

Learn more at

The Dispatch Manager is responsible for maintaining an efficient, cost-effective, safe, productive, and professional dispatch operation while fostering positive customer service and employee relations. This role provides leadership to Drivers and Dispatchers, oversees daily routing and delivery operations, ensures compliance with DOT regulations and company policies, and supports operational excellence across transportation and warehouse functions.

• Lead, train, and manage Drivers and Dispatchers in areas including freight processing, route management, customer service, DOT compliance, and operational procedures
• Assist customers in person, by phone, and through email regarding freight inquiries, scheduling, and delivery coordination
• Research and resolve delivery, scheduling, and customer service issues while implementing effective solutions
• Complete and maintain all required delivery, manifest, and freight documentation accurately and on time
  Communicate and enforce company policies, procedures, and safety standards
• Participate in Driver Observation Rides and provide coaching and feedback as needed
• Plan and coordinate daily dispatch operations, including route creation, manifest preparation, and delivery scheduling
• Update delivery and warehouse instructions and maintain route information within the Dispatch Management System
• Coordinate closely with warehouse leadership regarding freight movement and operational priorities
• Conduct regular meetings with Drivers and Dispatchers to communicate company updates, service expectations, and operational changes

• Support special projects as assigned by leadership
• Assist coworkers and other departments as operational needs require
• Serve as backup support for Dispatchers, Drivers, and the Warehouse Manager when needed
• Approve time-off requests and assist with workforce scheduling
• Participate in recruitment, onboarding, performance management, training, disciplinary actions, observations, and employee development activities
• Perform other duties as assigned

Strong communication skills are required, as this role interacts regularly with employees, customers, vendors, and business partners. Communication may include operational updates, performance discussions, and occasionally sensitive or confidential employee or business information, requiring discretion and professionalism.

This position directly supervises multiple supervisors and/or operational staff. Responsibilities include performance management, employee engagement, retention, scheduling, training, coaching, and disciplinary actions. The…