Warehouse Operations Supervisor; Night Shift

Warehouse Operations Supervisor (Night Shift)

Warehouse Operations Anchorage,Alaska

Position at Span Alaska Transportation (MSTS)

Span Alaska Transportation,established in 1978, is a premier, asset-based freight forwarding company serving the great state of Alaska.

Our dedicated team provides outstanding service with exceptional care and attention to detail.

We are always interested in extraordinary people with proven skills who are dependable team players and bring out the best in others.

Our supportive and empowering work environment is the foundation of the superior service, customer experience, and satisfaction we are known for within our industry.

Matson is honored to be certified as a Great Place to Work . Our team of dedicated and talented employees consistently deliver exceptional results for our customers and the communities in which we serve.

Learn more at  .

The Warehouse Operations Supervisor (Night Shift) plays a critical role in delivering a positive customer experience by ensuring freight is handled safely, accurately, and on time. This position coordinates and actively participates in the loading, unloading, staging, and movement of freight while serving as a key point of contact for internal teams and customers. The Supervisor leads warehouse operations with a strong focus on service excellence, safety, and operational efficiency.

This position provides daily leadership, direction, and coordination to warehouse personnel. The Warehouse Operations Supervisor is responsible for setting service expectations, monitoring performance, coaching employees, and ensuring accountability.

This is a night shift position, scheduled 4 nights per week from Sunday through Wednesday.

(This list is not all-inclusive)

• Promote a customer-first mindset by ensuring freight is handled accurately, efficiently, and with care to meet customer expectations.
• Serve as a frontline representative of the company when interacting with customers, resolving issues professionally and proactively.
• Ensure timely trailer unloading and freight availability to minimize customer delays.
• Communicate freight status, exceptions, and service impacts clearly and promptly to customers and internal stakeholders.
• Respond courteously and efficiently to customer inquiries, issues, or special handling needs.

• Coordinate and participate in stripping trailers by directing workflow and assisting the team as needed.
• Load, unload, or coordinate others to load and unload trucks, vans, flatbeds, box trucks, and tractor-trailers.
• Move freight throughout the yard and warehouse using forklifts or other material-handling equipment.
• Ensure freight is properly loaded, unloaded, palletized, labeled, and secured to maintain freight integrity.
• Inspect freight for damage, shortages, or overages and accurately document and report discrepancies.
• Lead, direct, and hold warehouse staff accountable for safety, productivity, service standards, and company policies.
• Train, coach, and orient newly hired personnel with an emphasis on safety, accuracy, and customer service expectations.

• Consistently follow and enforce all Safety, Fit for Duty, and DOT regulations.
• Model safe work behaviors and intervene immediately when unsafe conditions or practices are observed.

• Perform minor vehicle, equipment, and facility inspections to support safe and reliable operations.
• Manage warehouse spills and clean-up promptly to maintain a safe and professional work environment.
• Coordinate and communicate effectively with the supervisor on the opposite work shift to ensure continuity of service.
• Fill in for the Warehouse Manager as needed, including:
  • Coordinating trailer deliveries from Port/Voyage Planning
  • Updating required computer systems accurately and on time
  • Completing delivery manifests and related documentation
  • Sending delivery alerts to other terminals
• Perform other duties as assigned to support operational and customer service goals.

• Strong communication skills are essential to this role. The Warehouse Operations Supervisor regularly interacts with employees, customers, vendors, contractors, and suppliers. Communication is primarily face-to-face and via radio or telephone and focuses on coordination, service updates, issue resolution, and operational needs. Professional, respectful, and customer-focused communication is expected at all times.