Relationship Banker I​/Teller

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Full Time Andalusia, AL, US

4 days ago Requisition

Salary Range: $14.42 To $20.56 Hourly

CCB COMMUNITY BANK

Position Description

Position Title: Relationship Banker I

FLSA Status: Non-exempt

Department: Retail Operations

Starting Hourly Rate: $14.50/hour

Supervisor: Vice President Retail Operations

POSITION SUMMARY

This position provides broad exposure to the bank’s products and services and front-line interaction with customers. Responsibilities include fulfilling customer requests, identifying customer solutions and expanding the customer relationship through making suggestions of appropriate products and services.

Essential Activities

• Promote and advance a customer service and sales culture within the organization by building rapport, being technically accurate, and making effective product and service recommendations to customers.
• Listen to and address customers’ needs and concerns with appropriate solutions.
• Effectively assist customers with electronic banking questions and set up to include online banking and Mobiliti.
• Regularly profile and recommend to customers the best solution of various accounts and financial services.
• Cross-sell the Bank's products and services to deepen the customer’s relationship with a focus on relevant product offerings to the customer to include digital.
• Open, maintain and close all account types in the BPM platform system.
• Basic knowledge of IRAs and related services.
• Progressive training in the area of IRA account opening and servicing.
• Process financial transactions in the teller platform system, with a high degree of accuracy and security.
• Promote business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.
• Greet and initiate interactions with customers to create a pleasant and inviting customer experience.
• Follow up with customers in a timely manner to maintain strong relationships.
• Track and keep up-to-date on required training courses.
• Protect the bank from taking a loss by adhering to bank policies, procedures and controls to protect the customer, bank assets and information, and enforce compliance standards.
• Maintain the highest level of confidentiality in handling customer information.
• Display professional conduct in all interactions including appearance, communication, attendance and punctuality.

Additional Activities

• Prepare Reg CC Hold forms according to bank policy.
• Prepare Currency Transactions Reports (CTRs) according to bank policy.
• Prepare Customer Information Profiles (CIP) according to bank policy.
• Produce debit cards adhering to appropriate controls.
• May maintain a cash drawer.
• Operate a cash recycler.
• Vault Teller and duties associated as required.
• Maintain ATM/ITM to include: cash supply/settlement/balancing/limits as required.
• Assist customers in the safe box entry.
• Maintain back counter transactions as needed.
• Perform other duties as assigned by management.

EDUCATION, SKILLS AND EXPERIENCE

• High School diploma or equivalent, two year associate’s degree preferred.
• Three (3) years of banking experience and/or three (3) years progressively related office experience.
• Effective comprehension, listening, verbal and written communication skills, with the ability to communicate effectively with individuals at all levels in an articulate, professional manner.
• An extreme attention to detail, accurate typing and excellent proofreading skills.
• Ability to manage time effectively, prioritize and handle multiple tasks.
• This position requires initiative, motivation, creativity and ability to understand many areas of expertise that can…