Help Desk​/PC Technician

Benefits

• Train and promote from within
• Excellent low-cost health benefits
• Retirement plan with employer-paid contributions
• Paid vacation and 10 holidays

Help Desk/PC Technician – a non‑remote position located at the main office in Anderson, California.

• Actively support company IT operations throughout the U.S. utilizing strong PC and network knowledge
• Effectively troubleshoot and resolve technology issues by phone
• Identify problems, research answers, and guide users through corrective steps to deliver positive results and best user experience
• Coach users and demonstrate best practice problem‑solving methods
• Build, diagnose, and repair PCs, laptops, cell phones, tablets, and printers
• Address various concurrent issues with timely follow‑up and resolution
• Monitor file, device sharing, and permissions
• Troubleshoot network and Wi‑Fi issues to completion
• Install and support Microsoft, IBM i, and other business software and licensing
• Assist with iOS and Android activation, email configuration, MFA enrollment, and basic troubleshooting

• 1+ years of computer and/or network problem‑solving experience in a business environment (commercial/large network environment a plus)
• CCNA and/or A+ certifications or equivalent education (a plus)
• Proven excellent customer service and interpersonal communication skills
• Knowledge of remote support tools
• Experience with Microsoft Windows and Microsoft 365
• Working knowledge of Windows Desktop, Server operating systems, Active Directory, and Azure Active Directory
• Basic understanding of firewall rules, anti‑virus software, and other desktop security products
• Working knowledge of TCP/IP, DNS, and DHCP (preferable)
• Business network (VPN, Wi‑Fi, WAN’s & LAN’s), wireless and VOIP skills (a plus)
• Familiarity with mobile device setup and support
• Ability to successfully work independently and in a team environment

The general wage range for this position is $20 to $26 per hour, depending on factors such as relevant work experience, skill, knowledge, and education.

Sierra Pacific Industries is an (EOE) Equal Opportunity Employer, including those with a disability and veterans.