Help Desk​/PC Technician

About the Position

• Actively support company IT operations throughout the U.S. utilizing strong PC and network knowledge.
• Effectively troubleshoot and resolve technology issues by phone.
• Provide positive results and best user experience by identifying problems, researching answers, and guiding users through corrective steps.
• Coach and demonstrate for users’ best practice problem-solving methods.
• Build, diagnose, and repair PCs, laptops, cell phones, tablets, and printers.
• Address various and concurrent issues with timely and effective follow-up and resolution.
• Monitor file, device sharing, and permissions.
• Troubleshoot various network and Wi‑Fi issues to completion.
• Install and support Microsoft, IBM i, and other business software and licensing.
• iOS and Android activation, email configuration, MFA enrollment, and basic troubleshooting.

• 1+ years’ computer and/or network problem‑solving experience in a business environment (commercial/large network environment a plus).
• CCNA and/or A+ certifications or equivalent education is a plus.
• Proven excellent customer service and interpersonal communication skills.
• Demonstrated knowledge of remote support tools.
• Experience with Microsoft Windows and Microsoft 365.
• Working knowledge of Windows Desktop, Server operating systems, Active Directory, and Azure Active Directory.
• Basic understanding of firewall rules, anti‑virus software and other desktop security products.
• Working knowledge of TCP/IP, DNS, and DHCP is preferable.
• Business network (VPN, Wi‑Fi, WAN’s & LAN’s), wireless and VOIP skills are a plus.
• Familiarity with mobile device setup and support.
• Ability to successfully work in both independent and team environments.

We provide an excellent benefit package including a full Health Benefits Plan (including medical, dental, and vision) with low‑cost premiums, a 401(k) with Company Match, additional Retirement Contributions, and company‑paid Life Insurance.

Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans. The general wage range for this position at Sierra Pacific Industries is from $20 and $26 per hour, and is dependent upon a number of factors, including, but not limited to: relevant work experience, skill, knowledge, and/or education.

Location:

Anderson, California (on‑site, not remote).