Field Service Technician - Network

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together and create a better world through meaningful connections.

As a Field Service Technician‑Network you will install, troubleshoot, repair, and maintain telecommunications products and equipment that TDS sells and leases (Key Systems, PBX, Centrex Systems, and other business systems). You will perform work associated with splicing, maintaining outside plant facilities, and installing, splicing, repairing, and maintaining aerial, buried, and/or underground fiber optic and copper cable. The role requires direct, face‑to‑face contact with customers and the proactive sale of TDS services and products, including telephony, video/CATV/DBS, internet, and high‑speed networks.

Schedule:

Monday‑Friday, 8:00 AM – 5:00 PM. Travel: 50% of the time in 2‑week increments (2 weeks home, 2 weeks away). The position requires residing within a 60‑minute driving distance of the Anderson, CA warehouse.

• :
• Company: TDS Telecom
• Pay Range: $25.13 – $37.69 per hour
• Sign‑On Bonus: $2,000
• Location:
  
  Anderson, CA

• Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, video/CATV/DBS, fiber optic/copper facilities, and/or other TDS products & services for new and existing customers. Installs, configures, maintains, and repairs Key Systems, PBX, Centrex Systems, and other business systems such as fiber terminals, ISPs, ISDN, DSL, T‑1s, and/or DS3s (carriers, paging, and wireless). Identifies defective cable locations using test equipment and repairs buried, aerial, underground, and/or customer cable.
  
  Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment is required. Locates, identifies, and marks company underground and buried facilities to prevent damage. Keeps an orderly log of locate requests. Performs cable fault acceptance tests on newly constructed facilities.
• Provides troubleshooting support techniques and corrections. Responds to “trouble” dispatches.
• Provides high‑level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
• Provides excellent customer service. Proactively educates and sells TDS products and services to customers.
• Performs project management of the installation of systems and performs related functions as requested by supervisor.
• Completes all related paperwork in a timely manner such as forms, timesheets, material usage, and special data requests. May work on project teams.
• Promotes safety and accident prevention as part of daily job functions and attends safety meetings as required. Follows safety policies and procedures, applies safety training, and follows Department of Transportation requirements as they apply to the job. Responsible for routine vehicle maintenance and adherence to TDS Vehicle Safety Policy.
• Maintains inventory including purchasing, receiving, stocking, and tracking regulated and non‑regulated equipment and materials. Provides equipment maintenance, operating instructions, and diagnostics as needed.
• Utilizes MS Office Suite, Trouble/Repair/Dispatch Systems, Plant Record Systems, and other TDS applications to ensure accurate facility assignment and verification. Utilizes staking sheets and cut sheets. Assigns facilities and updates system records and maps.

• 1+ year basic technical telecommunications experience or current/prior military service with honorable discharge.
• 6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
• Valid driver’s license.
• Compliance with TDS attendance guidelines.

• Successful completion of customer‑specific requirements, including background checks.
• Availability for on‑call/standby responsibilities, occasional travel, and overtime as needed.
• Passing all components of the Safety Course…